Epson v500 Scanner does not work after driver update!

I recently bought a V500 photo and scanned my first 35mm using Epson Scan v3.7.4 negatives. The colors seemed off so I download and installed the latest v3.7.7 of support to Epson.ca hoping that it might help.

Following the upgrade of the driver, the scanner has stopped working! Loads of Epson Scan, but after 5-10 seconds, I get the message: "no response from the scanner. Make sure the scanner is turned on and connected properly. If you use the transparency feature, remove the reflective document mat. »

Then I restored the latest install w / restoring Windows but still could not get the job to scan. I drove back to the pre - Epson scan install date and tried to reinstall the earlier version but still no luck to get scanner work.

I then followed the steps of uninstall on the Epson.ca support site removed all the drivers and the software with the scanner turned off and unplugged. Then I reinstalled the old version of Epson Scan of the CD because he had worked at the start. I reconnected it the scanner it plug it in and turn it on. But it still does not work! Ditto for uninstall and reinstall with the latest drivers.

Notebook P7350 using Windows 7 32 bit SP1. Scanner is connected directly on the laptop, not through a hub. I tried all 3 ports USB in the hope one would work, but no luck. All connections between the pc and the scanner seem robust.

Any suggestions to get scanner work?

Thanks for the reply of adeline. In the meantime, Epson come back to me when I contacted them again but only after I have disabled cookie blockers in Firefox when visiting their support site. The first time I've done this, and the support form has not sent correctly.

It turns out that the scanner must be completely turned off and unplugged then reconnected after that driver installed. I discovered one of the records was not too tight that it should have been :-0 if I was sure I had checked it earlier.

Thanks again.

Tags: Windows

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