Equium A200 - how to access personal Documents by using the other account

My laptop Equium A200 - my OS Vista home Prem

During a visit to support symantec a technician took the remote control of this laptop to re - install Norton 360.
On the restart, I noticed that the office is back in yellow as a guest user account.

When I got back to normal use, I found that I was blocked on the user account that he started seeing the message from GROUP POLICY has NO CLIENT CONNECTION. ACCESS DENIED.

Fortunately, there are two accounts and I can use the other, but all documents, photos, music, & favorite disappeared.
Nothing has been saved because of the original problem of N360 & Symantec can't help.

It is not a password problem, it is not a.
How can I go back to the account and it is likely to recover the missing files?

Thanks for any help, Colwyn

Hello

You can copy the files such as photos, Favorites, etc. the old folder user (account) to the other folder of the user.

This could be done following these steps.
Go to the Vista C partition :-> user
Here you must choose your old user account
Then choose all files and copy it to the new user folder.
The new user folder has the same name as the user account.

This should help you to get access to files using different account

Tags: Toshiba

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