Equium M50: State of battery power remains on 12% and will not load

Hello.

I bought my M50 about 6 weeks knowing that I had a few years of work in Goa in India. My problem is since I got the bloody thing works with the charger connected. The battery shows that 12% full and go any higher.

I put a meter on the charger and it seems fine. A local computer repair shop suggested that maybe it's an internal fuse that blew, but he would need to open the laptop to change. This would invalidate my warranty.

The closest Toshiba repair center is in Mumbai, which is almost 600miles away.

What should I do? Help!

Hello

If it of not possible to charge the battery, so either there is something wrong with the electronic power supply on the motherboard or the battery has a malfunction. I guess that the battery could be defective.

However, according to your assignment, the laptop is about 6 weeks old and the guarantee must cover all replacement. I n t recommend trying to solve the problem yourself, because of the warranty. Moreover, I don't think you have enough experience and the tools to locate the fault.
Unfortunately, I put t see any other possibility as to contact Toshiba service partner in your country. I'm sure guys will help you.

Tags: Toshiba

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