Equium M50: using the results of scan an error

When I scan with all-in-one Officejet 6210, I often get an error when you try to use HP Image Zone to edit the scanned image.
The scanner works OK, but when I accept the scanned image, it goes to the area of the Image and then I get this message to HP Image zone

-Error message ' the program has encountered an unexpected error.:
Object reference not set to an instance of object. "and then the area of the picture ends.

I spent the weeks of work with the help of HP is trying to solve the problem and they even changed the printer/scanner now. It seems to be a problem on my EQUIUM M50 and I uninstalled and reinstalled the HP software several times. Is this a known problem and if so is there a workaround or some magical fix that I can download.

Hello

Sorry, but this is a foreign application and I can't think that there is something wrong with the laptop.
The scanner works fine and it seems there is only the area of the Image that are some disorders.
I assume you are using this application with digital images.
What about other programs? You can try to search for freeware applications that do the same job. I sure that you will find enough of m.

As mentioned this is not a program to my knowledge and Toshiba Toshiba doesn't support all the programs that are not designed by Toshiba or are not pre-installed on the image of Toshiba.

Tags: Toshiba

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