Error 403 when scanning to emil

I get a 403 Server "could not connect to Server" message when I try to scan to my HP 6520 e-mail.  I've been scanning to email successfully for a month and suddenly get this error. I am connected to my wireless network. I also unplugged and rebooted the router and the printer.  I am able to scan the printer on my computer, but when I scan a photo 4 x 6 to the computer, it doesn't show full size.  I prefer the scanner to my home email address and save on my computer this way.  I have downloaded and run the diagnostic HP printer, it says that there is nothing wrong with my printer.  I just scanned a picture less than a week ago without any problem and now can't do anything. The only thing that has changed since my last scan to e-mail was my nephew had a playstation plugged to the TV and used my router wireless to connect. I don't know why it would have changed anything on my printer, however.  Any advice on how to fix?

Hi Staz1,

Thank you for the information you have provided to us.

At the time of your original post the scan to email function was ongoing maintenance, but which is over, you still get the same error?  If so have you tried to reset your printer?  I have included a document on how to reset the printer.

Reset the printer

http://support.HP.com/us-en/document/c03177455

Tags: HP Printers

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