Error 5 Lightroom and always ask for the SERIAL NUMBER
I got a new computer that does not have a hard drive. When I transferred 5 LIghtroom to my new imac to Time Machine of my old imac, it no longer works. I have reviewed the documents of support and tried everything it aksed me to. I put in my serial number every time I click on anything either, and it gives me an error message modules changing regarding failure. I shut down the computer, I reinstalled, I gave the permissions in the preferences. Please, any suggestions would be much appreciated.
Hi Ruthiebear,
I you suggest garbage please Lightroom and then reinstall it from the following link: Install Photoshop Lightroom
As it is not recommended to install the Time Machine application.
Once that is done, then please go ahead and put in the serial number.
Let me know if you still receive the error.
Kind regards
Tanuj
Tags: Photoshop Lightroom
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Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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Cloud of reading takes up https://forums.adobe.com/thread/2089127 for some ideas
From the above, you must disable and uninstall and run the vacuum cleaner to remove any trace
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> downloaded each individually
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We would like to know if you have re-installed your product on this machine. We also want to hear your version of OS.
Meanwhile, try:
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