Error 80072EfE

Hello I recently inadvertently downloaded some type of virus and had to recover my computer to an earlier date in order to restore it to operational status. Since then, I get the error above with respect to Windows updates and I'm not sure how to fix.  If you could please guide me through the steps I would be eternally grateful. Thank you!

See...

Cleaning a compromised system
     http://TechNet.Microsoft.com/en-us/library/cc700813.aspx

Personal data backup (which none should be considered 100% reliable at this point) then format the HARD disk and do a clean install of Windows. Please note that a repair installation (upgrade AKA on-site) will NOT fix it!

HOW to do a clean install of Win7: see "using the custom installation and formatting the hard drive option" (or "reinstall it Windows 7") http://windows.microsoft.com/en-us/windows7/Installing-and-reinstalling-Windows-7 article

NOTE: If your computer came with a set of disks, there is a hidden partition restore (not to be confused with the restoration of the system) you would use to do the clean install (AKA a "destructive recovery").

After the new installation, you will have the equivalent of a "new computer" in order to take care of EVERYTHING on the next page before connecting the machine to the internet or one local network (i.e. other computers) AND BEFORE to plug in a flash, SD card, or any other external drive to the computer otherwise:

4 steps to help protect your new computer before going online
     http://www.Microsoft.com/security/pypc.aspx

VERY IMPORTANT! -Online any Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free AND download/run the removal tool appropriate prior to installing the updates, Windows Service Packs or IE upgrades AND BEFORE installing your new anti-virus application (which will require WinXP SP3 must be installed).

Norton Removal Tool
     FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

McAfee Consumer product removal tool
     http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

See also:

Risks & benefits of P2P file sharing
http://www.Microsoft.com/protect/data/downloadfileshare/filesharing.aspx
http://blogs.technet.com/MMPC/archive/2008/10/06/the-cost-of-free-software.aspx
http://www.us-cert.gov/CAs/tips/ST05-007.html

Measures to help prevent spyware
http://www.Microsoft.com/security/spyware/prevent.aspx

Measures to help prevent computer worms
http://www.Microsoft.com/security/worms/prevent.aspx

Avoid fake security software!
http://www.Microsoft.com/security/antivirus/rogue.aspx

If you need additional assistance with the clean install, please start a new thread in this forum: http://social.answers.microsoft.com/Forums/en-US/w7repair/threads

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.

Good luck!

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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    • What version of the operating system is installed on your computer?
    • Are not able to install special update or all updates?

    These errors can occur caused by one of the following problems:

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    Joel S
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    Visit our Microsoft answers feedback Forum and let us know what you think.

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    http://support.Microsoft.com/kb/836941

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    Halima S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

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    I now doscovered that my computer has been infected by a "rootkit."

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    Successes have been reported using TDSSKiller.exe which will remove the malware, which belongs to the 'family' of Rootkit.Win32.TDSS, of your machine.
    Here is the link:
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    Here are a few other previous answers from other users:
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    1. download the file TDSSKiller.zip from the following link and save it to the desktop.

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    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

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    http://support.Kaspersky.com/viruses/solutions?QID=208280684

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    Harold Horne / TaurArian [MVP] 2005-2011. The information has been provided * being * with no guarantee or warranty.

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    http://support.Microsoft.com/kb/836941

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    I have a strange problem here

    Let me explain, he

    I have a pc and recently to buy a laptop without any OS

    so I bought a windows 7 Home premium and install it on

    then I want to update with windows update with my internet connection PC (detach the RJ-45 cable from the back of my pc and connect to my laptop and set up IP)

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    Yet once, plug the cable into my pc and check the update of windows on my pc and he was right

    I don't know if I could explain it clearly or not

    Thank you

    Q: what application or anti-virus security suite is installed...
    A: anything

    Chances are that you see the effects of a hijackware infection. See...

    Cleaning a compromised system
         http://TechNet.Microsoft.com/en-us/library/cc700813.aspx

    Personal data backup (which none should be considered 100% reliable at this point) then format the HARD disk and do a clean install of Windows. Please note that a repair installation (upgrade AKA on-site) will NOT fix it!

    HOW to do a clean install of Win7: see "using the custom installation option" and formatting the hard drive section ofhttp://windows.microsoft.com/en-us/windows7/Installing-and-reinstalling-Windows-7

    After the new installation, you will have the equivalent of a "new computer" in order to take care of EVERYTHING on the next page before connecting the machine to the internet or one local network (i.e. other computers) AND BEFORE to plug in a flash, SD card, or any other external drive to the computer otherwise:

    4 steps to help protect your new computer before going online
         http://www.Microsoft.com/security/pypc.aspx

    Other useful references include:

    Risks & benefits of P2P file sharing
    http://www.Microsoft.com/protect/data/downloadfileshare/filesharing.aspx
    http://blogs.technet.com/MMPC/archive/2008/10/06/the-cost-of-free-software.aspx

    Measures to help prevent spyware
    http://www.Microsoft.com/security/spyware/prevent.aspx

    Measures to help prevent computer worms
    http://www.Microsoft.com/security/worms/prevent.aspx

    Avoid fake security software!
    http://www.Microsoft.com/security/antivirus/rogue.aspx

    If you need additional assistance with the clean install, please start a new thread in this forum:http://social.answers.microsoft.com/Forums/en-US/w7repair/threads

    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

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