error after update of the code and cannot re-boot

After being asked to download an update from Windows on the Web and then to restart my computer two days ago, since then, I could not restart. I tried all the options available to start, restart, safemode, guest C (which I didn't), networking, you get the idea. I'm not savvy computer even if when I get to that screen I ' don't know how to get a "command prompt". I select options and they stop is to ' CHKDSK checks the index / an unspecified error has occurred "or! 0xc0190036! XXX/47373 (wer.dll)"or" Loaded: \windows\system32\drivers\crcdisk.sys please wait "in no case have I've been able to release one of the screens, once they get to this point, did I was able to reboot Windows in any mode whatsoever. I'm in Germany at the U.S. military running on a laptop with Vista. Help!

1. how to record data, if necessary,

2. put it back to factory settings.

Data recovery:

1. slave of your hard drive in another computer and read/save your data out there.

2. put your Hard drive in a USB hard drive case, plug it into another computer and read/save from there.

3 Alternatively, use Knoppix Live CD to recover data:


Download/save the file Knoppix Live CD ISO above.


Download the Vista software from the link above.

After installing above ISO burning software, right click on the Knoppix ISO file > copy the Image to a CD.

Knoppix is not installed on your PC; use only the resources of your PC, RAM, graphics etc.

Change the boot order in YOUR computer/laptop to the CD/DVD Drive 1st in the boot order.

Plug a Flash Drive/Memory Stick, BOOT with the Live CD, and you should be able to read the hard drive.

When the desktop loads, you will see at least two drive hard icons on the desktop (one for your hard drive) and one for the USB key.

Click on the icons of hard drive to open and to understand which drive is which.

Click the icon for the USB drive and click on "Actions > Change the read/write mode" so you can write to disk (it is read-only by default for security reasons).

Now to find the files you want to back up, just drag and drop them on the USB. When you're done, shut down the system and remove the USB key.


Vista recovery media obtain and/or use the Partition Recovery Vista on your computer to the factory settings .

There is no Vista free download legal available.

Contact your computer manufacturer and ask them to send a recovery disk/s Vista set.

Normally, they do this for a cost of $ small.


In addition, ask them if you have a recovery Partition on your computer/laptop to restore it to factory settings.

See if a manual provided with the computer or go to the manufacturer's website, email or you can call for information on how to make a recovery.

Normally, you have to press F10 or F11 at startup to start the recovery process...

Another way I've seen on some models is press F8 and go to a list of startup options, and launch a recovery of standards of plant with it, by selecting the repair option.


Also ask them if it is possible to do the recovery disk/s since the Partition of recovery in case of hard drive failure or System Crash, when you are in service again.

They will tell you how to do this.

Every computer manufacturer has their own way of making recovery disk/s.


Or borrow a good Microsoft Vista DVD (not Dell, HP, Acer, recovery disk/s etc).
A good Vista DVD contains all versions of Vista.
The product key determines which version of Vista is installed.

There are 2 disks of Vista: one for 32-bit operating system, and one for 64-bit operating system.

If install a cleaning is required with a good DVD of Vista (not HP, Dell recovery disks):

Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu

MS advice on the conduct of clean install.

A tutorial on the use of a clean install

Super Guide Windows Vista Installation

After installation > go to the website of the manufacturer of your computer/notebook > drivers and downloads Section > key in your model number > get latest Vista drivers for it > download/install them.

Save all data, because it will be lost during a clean installation.

See you soon.

Mick Murphy - Microsoft partner

Tags: Windows

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    In the hope that you hear.

    Thank you & best regards



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