Error: "an error occurred saving the file because it could not be created" during the recording of digitized file

Original title: I'm not able to save the scan through my HP Officejet 6210 all-in-one.

I get this error message: an error occurred saving the file because it could not be created. What should I do? I used to be able to save documents in the form of files .pdf until recently when my computer has been infected by a virus, and someone helped clean up remotely.

Hi ameerlakhani,
 
Try to save the scanned in a different file format and check if it helps fix the problem.
Follow the steps in this article and check if it helps.
 
If this is not enough, post your request in the support forum HP for assistance.
Visit the following link to do the same thing:

Tags: Windows

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    PS_CFG_HOME = C:\PS_CFG_HOME

    PS_HOME = C:\PT8.54

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    TEMP = C:\Users\psoft\AppData\Local\Temp

    TMP = C:\Users\psoft\AppData\Local\Temp

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    USERPROFILE = C:\Users\psoft

    windir = C:\Windows

    windows_tracing_flags = 3

    windows_tracing_logfile=C:\BVTBin\Tests\installpackage\csilogfile.log

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    Found this post:

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    I'll mark this issue is resolved.

    Thank you.

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    Method 2

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    1. do you get this message immediately when you turn on the computer?

    2. don't you make recent changes?

    I suggest you to follow these steps and check if that helps:

    Method 1:

    Try to perform the clean boot and check if it helps:

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