Error B835B846 on an Officejet Pro x476dw MFP

I have a MFP HP Officejet Pro new x476dw - which I was really happy with. Until last night. He got a print job that is stuck in the pipeline and we couldn't do delete. I would say to delete, I'd say it was deleting and then nothing. Tried the device and the computer. Finally managed to remove print jobs, and he began to print again. Walked into the office this morning and someone tried to print and complained that the printer did not work. Walked over to him and he had a white screen that says "Pleaase stop printer, then on again." Were all indicators that surrounds the screen flashes quickly. The power button had no effect - which means that it would not turn off the machine. Had to pull the plug, which he did not because he told me when he walks back to the top. After the white screen, she flashed a blue error screen that shows the B835B846, I think. She flashed so quickly the first couple of times I had to video the problem/process in order to catch the number. There is no code error with this number on it in the HP website.

I downloaded the HP scan and doctor to print and he can't get it to print. Any ideas?

I tried to turn it off again to restart, but it will turn off. I finally got frustrated and just unplugged the darn thing. Left the Office for a couple of appointments and returned a few hours later. He plugged back in and voila! Print again. Don't know what bug he had his behind, but it was not happy! Don't know what unplug and leave for a few hours has done for her, but solved my problem. Now, let's see if other agents in my office can print on it when they bring their laptops!

Tags: HP Printers

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