Error code 1306 and Runtime Error

I tried to upgrade my dell support center and received the following error message:

Saturday, November 20, 2010 MsiInstall er Product: Dell Support Center (Support software) - error 1306.Another application has exclusive access to the file nter\SYSTEM\state\logs\sprtcmd C:\Documents and Settings\All Users\Application Data\SupportSoft\DellSupportCe. Newspaper. Close all other applications, then click Retry.

14/11/2010 at 17:27, I received also a runtime error: program: C:\ProgramFiles\Internet Software. EXE

I am running Microsoft Windows version 5.1build 2600.xpsp.sp3 - gdr.100424 - 1636:service pack 3) and this product is permitted under the terms of the agreement of Lincens end-user; I am the end user.

Please help and thank you!

Hi Bridgette630,

 
Scenario 1:
 
Step 1:
 
I recommend you perform the clean boot.
 
Put your boot system helps determine if third-party applications or startup items are causing the problem. If so, you need to maybe contact the manufacturer of the program for updates or uninstall and reinstall the program.
 
See the following article in the Microsoft KB for more information on how to solve a problem by performing a clean boot in Windows Vista or Windows 7:
 
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135 
 
Note: after a repair, be sure to set the computer to start as usual as mentioned in step 7 in the above article.
 
Step 2:
 
I suggest you to disable any program of security on your computer and check if it solves the problem.
 
After reviewing the question you must reactivate the security on your computer program.
 
Note: The computer without antivirus software or firewall is a potential threat to the computer; Be sure to activate security software after completing the troubleshooting steps and after identifying the problem.
 
Step 3:
 
If the question sets, then I suggest you to visit this link to visit the forum below.
 
Scenario 2:
 
I suggest to perform an optimization of Internet Explorer on your computer and find the number.
 
How to optimize Internet Explorer

http://support.Microsoft.com/default.aspx/KB/936213
 
Warning: him reset Internet Explorer settings feature might reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings

Thank you, and in what concerns:
I. Suuresh Kumar - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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