Error code 2738 when uninstalling Quicktime 7

I had installed Quicktime 7 on my PC (OS = Windows Vista Home Basic) earlier. Now when I try to uninstall it, I get an error that reads "Setup encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738 ".

I tried gel several times and even using 'Safe mode' as well as 'Safe Mode with network. I get the same error all along.

I have also downloaded the latest version of iTunes + Quicktime from the Apple site & tried installing that, but again, I received the same error.

Can someone help me uninstall the old version of Quicktime & install the latest version of iTunes + Quicktime?

Hi Sujith,

You can try the following procedure:

you have to "Run as Administrator"
Even if you are the administrator, you need to elevate your privileges of
Once in a while.

Windows Vista

1. on the start menu, click all programs.

2. click on accessories.

3. right click on command prompt and choose Run as administrator of the
context menu.

4. when the user account control dialog box appears, click on continue.

5. at the command prompt, type the following:
regsvr32 vbscript.dll

6. press enter on your keyboard.

7. a message appears saying 'DllRegisterServer in vbscript.dll.
has succeeded. »

8. click OK, and then try reinstalling iTunes or QuickTime.

Go through the link below to download and install the latest version of iTunes and QuickTime

http://support.Apple.com/kb/TS1331

Thank you
Marnie.

Tags: Windows

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