Error code 39 - Windows 7

Bought a new PC (Windows 7), everything worked OK until uninstalled trial software provided McAfee. Now the problem is that the two DVD drives not recognized, the following text is displayed:

Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39)

Tried to update the drivers, but States that it is already installed. The troubleshooting section does not help.

Any ideas how solve?

Fixed a problem!

Problem caused by Norton Internet Security 2010 - I used Norton to uninstall McAfee.

I tried Norton tech support and they could not help at all, they suggested I go to the seller of the PC and this problem not caused by NIS 2010.

However, contacted technical support worldwide PC (the seller) and they were excellent and identified the problem instantly and guided me through the corrective measures - takes about two minutes. Apparently it's a common flaw with Norton - requires registry editor fix.

From memory, I think that the following is the steps to solve the problem:

Type regedit in the search box.
Computer
HKEY-LOCAL-MACHINE
SYSTEM
Current control game
Class

Then in the HRH box two files had to be deleted: lower and upper (don't remember the exact names of the files).

Correction of a problem rebooting!

Thank you for taking the time to propose possible solutions JW Stuart.

Tags: Windows

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