Error code 601.64 when installing new software
Original title: get an error code of 601.64 when downloading new software on my new laptop HP windows 7
I recently bought a computer Presario CQ61 HP compaq laptop with windows 7 installed. Buy HP deskjet all Pro 8500 printer etc. and the installation CD it won't let me download because of my boot operating system. 601.64 code what do I do?
Hi Paulajwood,
This could happen if the CD you are using is damaged or non-functional. Follow the link below and download the full feature software and driver and try to install and control what happens.
http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?LC=en&DLC=en&cc=us&lang=en&product=3752459&
If you still get the same error message please post back with the exact error message and error code.
Before installing the drivers, put the computer in a clean boot, and then check what is happening. To put the computer in a clean boot follow the link below
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Note: Once you did with the troubleshooting step 7 follow-up in the same link to put the computer in normal start up.
Hope this information is useful.
Amrita M
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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From: Microsoft Answers Support Engineer
http://social.answers.Microsoft.com/forums/en-us/vistawu/threads "My notes - TaurArian [MVP] 2005-2011 - Update Services
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Note: After a repair, be sure to set the computer to start as usual as mentioned in step 7 in the Knowledge Base article. -
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