error code cannot install 40 times 641

Windows cannot download update code 641 and every day that it tries to try without success, leaving me with a whole page of chess. I tried to correct the reason why a number of times using Microsoft Fix and in many ways and now seems to have run out of resources and advice because I don't get anything now. Anyone with new ideas please?

Please provide a copy of your system information file. Type the system information in the search box above the Start button and press the ENTER key (alternative is select Start, all programs, accessories, System Tools, system information). Select file, Export and give the file a name noting where it is located. Not to place the cursor in the body of the report before exporting the file. The system creates a new information file system each time system information is available. You must allow a minute or two before the file is completely filled before exporting a copy. Please download the file to your OneDrive, to share with everyone and post a link here. Normal mode preferred report. Please say if the report was obtained in safe mode. If the report is in one language other than English, please indicate the language.

Please download and share with everybody fresh copies of your System log and journal of the Application (two files) of your event viewer on your disc one and post a link here. You can delete any previous copies of your OneDrive records.

To access the system, log, select Start, Control Panel, administrative tools, Event Viewer, in the list on the left of the window, expand Windows logs and select System. Place the cursor on the system, select the Action in the Menu and record all events like (the evtx default file type) and give a name to the file. Do the same for the application log. Do not offer not filtered files. Do not place the cursor in the list of reports before selecting the Action from the menu. Do not clear the logs so that you have a persistent problem.

For assistance OneDrive see paragraph 9.3:
http://www.gerryscomputertips.co.UK/MicrosoftCommunity1.htm

Tags: Windows

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