Error Code937001 with the receiving system update tool

I have a laptop two months old that is preinstalled with Windows 7.  There is a windows update that keeps do not install the code 937001 error updating 'tools of preparation of the system for Windows 7 64 x based systems (KB947821) April 2010 updates.'

Whenever I have shut down the computer, the stop button also has a yellow shield next to her, and then when it stops, it moved something.  The update keeps poping up upward to install.

Any help is appreciated to grreatly.  Thanks Greg

Applications, (Norton and McAfee) are known to not uninstall (or upgraded) themselves.

1. download the Norton Removal Tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

2. close all open applications (that is, anything with an icon on the taskbar).

3. click right on the file saved in #1 above, and then select run as administrator to run the utility. DO TAP not your keyboard until the race ends, then restart.

4 reset Windows Update by...

How to reset the Windows Update components?
-Online skip the section to APPLY to if Win7; KB971058 access via I8 32 bit (only); Run the difficulty in DEFAULT and modes, then AGGRESSIVE [1]
http://support.Microsoft.com/kb/971058

5 restart once again & test.

[1] full Disclosure: the difficulty operating in AGGRESSIVE mode will remove your update history but not the list of installed updates.

Tags: Windows

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