Error getting message arising to activate windows, or it has expired.

Several months ago, I bought a refurbished HP Elite 8? with windows 7.  I didn't like it so I gave to my sister, as her cell phone died. Shes had it for a few weeks, worked very well. But that night she called me and said windows keeps disappearing on her, and that she continues to become a message popping up to activate windows or it has expired.

We went to the Control Panel, system and got the product listed under Windows activation ID number. Number is: 00359-112-0000007-85338. (she took a picture of him and he sent me) She tried to kick it and it does not, obviously because there isn't any OEM.

What can we do to fix this?  As I said before, it was working fine. Now, it's a problem. I don't know what happened

Thoughts or responses would be GREATLY appreciated.

Thank you

lawmaiden

It seems to be using the default Windows 7 product key.

It must update the values by using the product key on the COA sticker.

Try the following:

Click Start, right click on computer

Click on properties

Scroll down to the Windows Activation

Click on the link 'change product key '.

Enter the product key located on the COA sticker attached to the bottom of your laptop or in the battery compartment. Click next to activate via the Internet.

COA certificate of authenticity:

http://www.Microsoft.com/howtotell/content.aspx?PG=COA

??

What is the certificate of authenticity for Windows?

http://Windows.Microsoft.com/en-us/Windows7/what-is-the-Windows-certificate-of-authenticity

If you continue to have problems:

Please run the Microsoft Genuine Diagnostics Tool then copy and paste the results into an answer here for further analysis:
http://go.Microsoft.com/fwlink/?LinkId=52012

Tags: Windows

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