Error HP M1536 PCL XL or reverse PDF document

Hello

We're going to get in trouble with a printer all-in-one m1536dnf one of our customers recently acquired. The printer itself is connected to the network via an ethernet cable and computers that are like him either by cable or wireless. They are all using Windows Vista or Windows 7.

They seem all print correctly, with the exception of a few PDF documents from some of their clients. These documents do not print either and we get a print to a PCL XL error (when you try to print from Adobe Reader) or print, but with black background and white text (Foxit Reader).

The PCL XL error is:

PCL XL Error
   Subsystem:     KERNEL
   Error:         ExtraData
   File Name:     kerlib.c
   Line Number:   9024

We already tried things:

-update of Adobe Reader and Foxit Reader

-updated printer driver (unfortunately there is only one version available: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=3974... )

-update the firmware of the printer

-Reinstall

-installation via USB or printer sharing

-given a page ( http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00064499 ) describing our problem, but couldn't find a way to move to a PCL 5 driver

-using the generic driver is found here: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4157320&...

-installed on a PC with Windows XP

It appeared at one point that a solution was to change the printing resolution of 600 to FastRes 1200 (both with active EconoMode). However, after doing this another document presented with the same problem. It may not seem like a serious question to some, but with a bunch of users who have only basic knowledge on the use of computers, questions like that can turn large problems.

We also have little information on PDF documents and their source, but as far as I could understand at least most of them is generated by scanning from other multifunction printers.

We also bring the printer to our supplier and explain the problem. We could also demonstrate with a PDF file but could not leave the file with them due to privacy issues. They tried to print with the generic driver but no joy as the matter kept showing. If we send it to the guarantee that they will most likely print a certain number of documents and to say, it works well (I'd do the same in their position ), that's why I was wondering if people here have the same problem with this printer or have ideas on how to solve it.

Thank you in advance,

Eugen Sechel.

Hello

Sorry to answer so late. We solved the problem by installing the HP Universal print driver PCL5 version you can find here: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4157320&prodTypeId=18972&prodSeriesId=503548&swLang=8&taskId=135&swEnvOID=4062 .

This seems to work around the problem and also allow us to use the features of the printer.

I guess the test that the guys at the service was incorrect, that it seems to work for us.

Sandy_Sanz, I don't know whether we also tried on one of the computers. If I manage to test it some time, I will do my best to come back with more information. Thank you and I would mark your post as solution as well if I could .

Tags: HP Printers

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