Error HTTP 500 error device update RME 4.3.1

Hi @ll,

I have a problem with the update of device on RME 4.3.1.

The LMS Version is 3.2.

When I klick on essential resource manager in the 'Product name' column or on 826 in the column "Number of device Type", I get the following error:

HTTP status 500-

type of Exception report

Message

Description The server encountered an internal error () that prevents to satisfy this demand.

exception

java.util.NoSuchElementException      java.util.StringTokenizer.nextToken(StringTokenizer.java:332)      com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.getDeviceMap(DevUpdate.java:1574)      com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.perform(DevUpdate.java:246)      org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)      org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)      org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:491)      javax.servlet.http.HttpServlet.service(HttpServlet.java:689)      javax.servlet.http.HttpServlet.service(HttpServlet.java:802)      com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128) 

Note The trace of the full stack of the root cause is available in the Apache Tomcat/5.5.17 logs.

Can someone help me solve the problem?

Best regards

Bernhard

Seems that this is due to corrupt device packages. Try the following:

> stop demon

> remove NMSROOT\CSCOpx\www\classpath\com\cisco\nm\xms\psu\maps\rme*.maps (another copy somwhere)

> run the command NMROOT\bin\psucli Pei rme - cpf

> started the demons return

see if the problem goes away.

-Thank you

Tags: Cisco Network

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