Error message: CD-ROM DRIVER has a PROBLEM when inserting disk on the new laptop.

Original title: CD-ROM DRIVE

tried my new laptop by inserting a disc in the CD-ROM drive and the message... CD-ROM DRIVER has a PROBLEM, I clicked on fix of the problem and still nothing.what can do to solve this problem? This is a brand new laptop

Hi kempie2011,

1. What is the number of brand and model of the laptop?

2. you receive error codes?

I suggest you try the fix it from the link given below and check if it helps.

Your CD or DVD drive cannot read or write media

http://support.Microsoft.com/GP/cd_dvd_drive_problems

Also read the following article:

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista

http://support.Microsoft.com/kb/929461

Hope this information is useful.

Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

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Tags: Windows

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