Error message: explorer.exe (exception error: 0xc0000005)

Hi all

Hoping someone can give me a little more insight on this error.

I have a PC that is running Server 2008 R2. Recently, Windows Explorer has crashed on me. Here's the info I pulled from Event Viewer:

[code] The failing application name: Explorer.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7a144
The failed module name: nvui.dll, version: 8.17.13.4195, time stamp: 0x56ab2bcc
Exception code: 0xc0000005
Offset: 0x00000000000248d6
ID of the process failed: 0xa60
Start time of application vulnerabilities: 0x01d1a22e2aef9f34
The failing application path: C:\Windows\Explorer.EXE
Path of the failing module: C:\Program NVIDIA Corporation\Display\nvui.dll
Report I would be: 0b33d046-0fb4-11e6-acfc-00235482096a [/ code]

Then it happened again:

[code] The failing application name: Explorer.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7a144
Name of the failed module: SHELL32.dll, version: 6.1.7601.18952, time stamp: 0x55c3a0ed
Exception code: 0xc0000005
Offset: 0x000000000020161f
ID of the process failed: 0x118c
Start time of application vulnerabilities: 0x01d1a3c0d2a6db9d
The failing application path: C:\Windows\Explorer.EXE
The failed module path: C:\Windows\system32\SHELL32.dll
Report I would be: dcf1f04b-0fb4-11e6-acfc-00235482096a [/ code]

In the first crash, I see the path of the failing module as a DLL from NVidia, but the second is something different. I ran sfc/scannow, and he sent back a message saying that he 'finds corrupted files, but could not solve some of them. I searched a bit and found the following:

http://www.thewindowsclub.com/Windows-resource-protection-found-corrupt-files

http://www.SevenForums.com/crash-lockup-debug-how/104768-troubleshooting-Explorer-exe-crashing-issues.html

Would one of these something I could do to fix corrupted files? Is there something else I'm missing with these crash reports?

Any help/insight would be appreciated. Thank you!

Hi Simon,.

Thank you for visiting Microsoft Community and we provide a detailed description of the issue.

I suggest you to send your request in the TechNet forums to get the problem resolved.

Please visit the link below to send your query in the TechNet forums:

https://social.technet.Microsoft.com/forums/en-us/home?category=WindowsServer

Hope this information is useful. Please come back to write to us if you need more help, we will be happy to help you.

Tags: Windows

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