Error message indicates the computer needs to restart full o updated to Firefox, but has been restarted several times and won't uninstall.

The user whose machine they exist the problem doesn't have administrator rights. Firefox 5 detected a version upgrade (version 17) while she allowed him to continue. He did not, but since then, Firefox has not worked at all. It displays an error message"your computer must be restarted to complete a previous update of Firefox. Do you want to restart now. "I managed to remove the 17 version using Windows Add/Remove Programs, but add/remove programs show an installer, icon, not a normal program icon." The machine is a HP8000 running Windows XP SP3

Thanks for the replies folks. I solved the problem by renaming the Mozilla Firefox folder like old Mozilla Firefox, and then return to add/remove programs to remove the element that resembled an installation program. I thn restarted the PC and reinstalled Firefox 17 from scratch. It worked perfectly. The user favorites are still maintained.

Tags: Firefox

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