Error message "It is not possible to obtain the certificate of the device" when the synchronization of music on mp3 player

Original title: Media Player sync problem

I have a problem to sync music to an mp3 player. I don't know if the problem is with the device or Media Player, but every time I try to sync music from my library on my camera it comes up with the message; "It is not possible to get the certificate to the device. Contact the device manufacturer for a firmware update or other measures to address this problem." I contacted the manufacturer of the device, but they couldn't help. Is there some sort of protection stopping the copy of the files?

Appreciate any comments, thanks

Hello

Cannot get the device certificate, can indicate that the device is locked by the manufacturer.

You can check with Sony to known problems.

http://eSupport.Sony.com/

You can download Windows Mobile Device Center and check if it helps.

For more information, see the links:

Synchronize music, photos, contacts, and calendars with a mobile device

http://Windows.Microsoft.com/en-us/Windows7/sync-music-pictures-contacts-and-calendars-with-a-mobile-device

Download Windows Mobile Device Center 6.1

http://www.Microsoft.com/windowsmobile/en-us/downloads/Microsoft/Device-Center-download.mspx

Let us know if it helps!

Tags: Windows

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