Error message receiver: headphones may not be installed correctly and Sennheiser U 320 USB headset no longer works.
Original title: USB headset not recognized by windows 8
I have headphones Sennheiser U 320 USB that I got about 6 months before, it worked fine up until this point. The sound no longer plays through the headphones, he just playing through the speakers. I reinstalled my audio drivers and I tried to put the default audio headset in playback devices but the headphones don't even appear. When I right click on the space empty and check see the disconnected devices that they don't even appear. I don't know what to do at this point. At the time where they worked I got a few messages in the status bar system that says my helmet might not be installed correctly, I tried to fix it but didn't know what to do so I swept, then they just stopped working all together.
There seems to be something weird with the usb it comes spontaneously started working and then when I unplugged and plugged again it does not work.
Hello
For a better understanding of the issue, I would need more information on your side.
1. are you able to connect and use other USB devices on the computer without any problem?
2. don't the problem occurs when you connect the headphones on another computer in Windows 8?
3. What is the brand and model of the computer?
I suggest to uninstall and reinstall the Device Manager USB controllers and check to see if it helps.
(a) press on the Windows key + R, type devmgmt.msc.
(b) expand USB controllers, click drivers.
(c) click on Properties, click on the Uninstall tab.
(d) click OK.
(e) restart the computer and it will update automatically pilots.
Note: You can also install the latest Chipset driver on the computer manufacturer site.
Hope this information helps. Answer the post with an up-to-date issue report to help you further.
Tags: Windows
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