Error message "" serial number entered is valid, but calling it a product irritate lies on this computer "appears." Cannot reinstall CS5.5 on my macbook pro after that hard drive crashed and was replaced.

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• Validation problem: Lightroom 6 ' serial number provided is valid, but calling it a product was not found on this computer.

  I downloaded and installed 6 Lightroom to my new computer.  It will not be validated.

  I get a message "Serial number provided is valid, but calling it a product was not found on this computer.

  You have entered a serial number update for version 6.

  To verify that you qualify to use the serial number upgrade, Setup Lightroom 6 tried hard disk for a previous version of Lightroom installed.

  Because he could not find a previous version, it is now asking you to enter the serial number from a previous version (version 5 or earlier) so that you version 6 update serial number can be accepted.

• First Pro CS6 license not recognized - "serial number provided is valid, but calling it a product was not found on this computer."

  I have a new computer and tried to get the first Pro CS6 installed. I have a license first Pro "Version 6"Windows - I can see in MY PRODUCTS. So downloaded installation for first Pro CS6 "old downloads" page - when I put in the serial number, it says ' serial number provided is valid, but calling it a product was not found on this computer. "there is a"select a product"drop down and the only thing on the list is Pro Prem CS5.5 - when I put in the liscence here It says invalid. Just to try, I downloaded the installation for CS5.5 and who does not accept the license at all. What can I do to get the CS6 running on my new computer?

  A bit of history which could be related, I remember that I originally bought first Pro CS5 from someone on ebay, not knowing that it was a Mac version, which would not work on my PC - so I contacted Adobe and upgraded to CS6 for Windows at a lower cost. I see in MY PRODUCTS there is a serial number for the two "Adobe Premier Pro" version 5 for MAC and Version 6 for Windows.

  Help is appreciated!

  Mike

  It asks you to select a product, qualifying, which is that you have you upgraded

  IF you do not have a serial number for a product that you upgraded by using the same platform, please contact our support staff.

  To contact support for a serial number or activation number, please click on the link below:

  (be sure to connect to adobe.com with your Adobe ID first)

  Serial number and activation support

  Guinot

• My hard drive crashed and was replaced. I can't uninstall CS6 Master Collection to reinstall.

  Hey everybody!  I am new to this forum and would like some direction. My hard drive crashed and was replaced. I was able to recover some of the old drive and the technician put my apps on the new drive but they are not operable (error 1) and require reinstallation. For CS6 uninstall programs is found on the disk (they are just aliases"). They installed the new 10.11 OS on my replacement drive.  I have my serial number and installation disks, but can not uninstall the product safely. I tried Adobe Creative tool for cleaning of clouds, but applications are still there. I also tried to reinstall on the existing master CS6 Collection, but it is hindering and freezes. Help, please! I would be so grateful! Thank you!

  Hello

  Try to delete the files listed below if you want to remove adobe CS6 apps of your machine it should help:

  1-go to: Finder > Applications > utilities > (delete these two files - creative cloud Adobe and Adobe Application Manager, as appropriate)

  2 - right click on the Finder icon, then select the "Go - To" folder.

  3. you will get a text box, type in the following command and then press 'return '. ("Not to be missed ~ symbol")-~ / library (it will open the folder of the user's library.)

  ~/Library > application Support > Adobe (this trash folder)

  ~ / Library > Cache > Trash all Adobe files and folders from here

  ~ / Library > Preferences > trash all Adobe files and folders from here

  4. new > right-click on the icon in the Finder and select "go to" folder option. > you will get a text box, type in the following command, and then click 'Return' key. / Library (it will open the library system folder.)

  / Library > application Support > Adobe (this trash folder)

  / Library > cache > Trash all Adobe files and folders from here

  / Library > Preferences > trash all Adobe files and folders from here

  5 - restart the machine and empty the trash

  6 - Download and reinstall CS6 from here: download Creative Suite 6 applications

  Let us know if that helps.

  Kind regards

  Bani

• serial number entered is valid, but cannot find a product calling on this computer

  installed a new hard drive and get this error on a pc win7 even after recording in adobe and download my purchases...

  serial number entered is valid, but cannot find a product calling on this computer

  Hi ROBERT,

  The reason why you get this message is because you are trying to install a version of Acrobat upgrade.

  During the upgrade, you will be asked to enter the serial number twice. The first option is when you enter the serial number for the product you have purchased.

  The second time, you must enter the serial number for the previous version.

  Therefore, please enter the serial number. the previous version of Acrobat on the second line.

  It will be useful.

  Kind regards

  Ana Maria

• Serial number entered is valid, but a product of eligibility can not be found on this computer

  Serial number entered is valid, but a product of eligibility can not be found on this computer

  This means that you install an upgrade version, and you must prove that you have the previous version, which you can do by entering the serial number of your previous version

  https://Accounts.adobe.com/ , then click on Plans & products above to find a list of your programs and your serial numbers

• Serial number I provided is valid, but calling it a product is not on my computer?

  Buy Adobe XL Standard, and that is to say the serial number I provided is valid, but calling it a product is not on my computer?

  barbara6692, you're saying that what you have is not labeled as an upgrade?

  1 if she asks for a "qualified" product, a version upgrade. He has to wear a wrong labelling and you need a refund.

  2. If she a version upgrade to Acrobat DC, you can pass only X or XI (10 or 11). 9 is too old for a discount.

• After a hard drive crash and recover most of my files on an external hard drive but who eventually became my only internal, because I live on an island in South America and there is virtually nobody on the island I live it can he

  After a hard drive crash and recover most of my files on an external hard drive which eventually became my only internal, but because I live on an island in South America and there's hardly anyone on the island I live who can help other that a friend, I took a trip to Miami to visit the genius bar and they did a new install of Capitan which I don't really like by the way.  In any case, I though I had lost all my iPhoto library, but I managed to find my photos. Only now I have two libraries... the iPhoto with images from my Photos on Capitan and 8 years.  Is it possible to consolidate them in a library?  And can I still use RAW to be able to edit photos? aIso, y at - it a tutorial for the Photos?

  In the future more facts and less editorial help here

  SO now, we know all about how you feel but nothing on your system or your problem

  What version of El Captain do you have (10.11.3 is the current version with Photos 1.3)

  You cannot merge libraries without third party software - Photos of power can merge pictures libraries

  You can migrate iPhoto libraries to libraries of Photos by dragging Photos icon in the Dock

  When you first launched the Photos it has migrated the last used for Photos iPhoto library

  I hope this will help, but to get specific answers, you need to provide real information and not feelings

  LN

• 2nd installation copy of CS5 on a laptop, get "the serial number entered is valid but cannot find a product calling it on this computer."

  Any help?

  This means that you install an upgrade version.  He asks you to prove that you have an older version that qualifies you to use the upgrade version.  Because it can not discoveries opened on the computer, you need to identify which version you are upgrading one and provide its serial number.

• I transferred X 1 pro overall to another PC, but opening I get the message "serial number you provided is valid but calling it a product was not found on this computer", the drop-down list of products responding to the does not contain the ProX1 op

  I transferred X 1 pro overall to another PC, but opening I get the message "serial number you provided is valid but calling it a product was not found on this computer", the drop-down list of products responding to the does not contain the option ProX1.

  Hi Carl,

  It seems that you have installed Acrobat XI pro as an upgrade and an upgrade you will need a serial number for a product older Acrobat X, etc. 9:

  See, error: "this serial number is not for a product calling it" | Adobe Creative Suite

  Also, I checked with your Adobe ID on the forums and I can only locate XI of Acrobat pro upgrade recorded, please check if you have registered an earlier version of Acrobat on some another email to get this serial number.

  Let us know if that helps.

  Kind regards

  Sandrine Bani

• I intalled Creative Suite 6 on my iMac and the serial number has been validated, but when I connect activate the software, it is suspended until I have the strength of smoke activation. No error message; I have no problem signing in the case.

  I installed Creative Suite 6 on my iMac (Yosemite) and the serial number has been validated, but when I try to connect to activate the software, it is suspended until I have force the activation of quit smoking. No error message; I have no problem signing in the case. Help?

  Hi Jdburton,

  Please check: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  Concerning

  Megha Rawat

• Error message: serial number you provided is valid, but no product qualifying was not found on this computer

  After deactivation of license on iMac and want to reinstall on a new MacBook Pro, I got this error message: serial number you provided is valid, but no product qualifying was not found on this computer

  In fact the steps provided by Kglad are accurate.

  Kappes please check software licenses which you have saved in your account at http://www.adobe.com/.  You can find more information on how to locate your serial numbers to find your serial number fast - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

  You want to locate your serial number upgrade, but your serial number of the previous full version eligible as described by Kglad in the #1 message.

• I get the message "serial number you provided is valid, but calling it a product was not found on this computer" when I try and install Acrobat Standard XI

  I have a PC with windows 7 installed.  Reader Acrobat X and XI of Acrobat Pro trial version will work perfectly.  I bought Acrobat Standard XI, and there is a serial number in my account.  Acrobat Standard XI installs fine, but I get the error message after you put my serial number in, 'serial number you provided is valid, but calling it a product was not found on this computer.»

  The message indicates that you have purchased a version upgrade of applications and it asks you to identify the previous version of this application you are upgrading, and then provide serial number.

  If you had no intention to buy a version upgrade then you will probably cancel that and buy it at the price high.

• Could not load the LR 6 on my laptop - I get "update serial number: serial number you provided is valid, but calling it a product was not found on this computer."  I downloaded, from the Adobe Web site and given the serial number when I bought L

  I'll put up a new Macbook Pro the retina, bought this week, and try to install the copy of LR 6 I bought in September 2015.  It is currently loaded on my old Macbook Pro.  I understand that my license allows me to install this on two machines;  This is particularly important now that I move from an old machine to a new one.

  I downloaded the complete file of the LR6, but when I try to install, I get "update serial number: serial number you provided is valid, but calling it a product was not found on this computer."

  I gave the serial number under my account on the Adobe website and delivered when I bought LR 6 September 2015.

  It is said to "Select a product", but only gives me options of Lightroom 1-5, not 6.  My new LR 6 license is useless just 6 months after purchase?

  I opted to buy 6 LR on perpetual license rather than a subscription monthly CC, as my country's currency is devaluing rapidly and I need to be able to afford access.  But now Adobe does not seem to recognize the validity of the copy that I own.  In fact, it is difficult to find a reference to LR 6 on the Adobe web site.

  Can anyone help?

  Thank you

  It shows the message you have purchased an upgrade license, and it asks you to select the older version that you upgraded and provide older version serial number as proof that you are eligible to use the upgrade.

  Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html

• Try to reinstall 6.1 ELS ' serial number you provided is valid, but calling it a product was not found on this computer. "

  Try to reinstall 6.1 ELS ' serial number you provided is valid, but calling it a product was not found on this computer. "

  I installed from a version upgrade, but I'm recovering from disk crash so I don't have a previous version.

  I know there are way to recover/override as has already happened.

  The installation process is supposed to give you a place to enter your previous serial number if the previous version is not actually on the computer

  https://Accounts.adobe.com/ , then click on Plans & products above for your serial numbers