Error message Windows Explorer.EXE for lack of certificate root when the computer is turned on

After trying to download updates from Microsoft to start my computer displays this windows explorer.exe error message...
C:\windows\sys32\vsinit.dll--Il you are missing a necessary root certificate.
As a result of this error message, I noticed that can't copy or move existing document files to any drive.  If I try to open a file backup quicken computer program stops and I have to restart the computer.  I tried to download other updates of Microsoft but they do not have to install, based on the error message above.  I do not have the xp software disk has been loaded on the computer when you purchase through HP and I never created software XP backup discs.
Any suggestions on how to fix the missing root certificate error message for this problem.  Appreciate the help, and thanks for your suggestions to solve this problem.

Hi ronjul2,

Thank you for visiting the website of Microsoft Windows Vista Community. The question you have posted is related to a third party of program, ZoneAlarm, installed on your computer.  Try to uninstall and reinstall the software.  For more information about this error, you can visit the Support of ZoneAlarm.

Using third-party software, including hardware drivers can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the use of third-party software can be solved. Software using third party is at your own risk.

Please let us know if this helped.

Dena
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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