error message "Windows Explorer has encountered a problem and needs to close" on click with the right button in my computer

I had this problem for awhile now.  After I receive and send the error report my computer is blocked and I have to finish by WTM. I tried to start in safe mode and it was ok there and when I restarted in normal mode it was ok for the rest of the day, but when I put the computer today the problem reappeared. Dr. Watson is also sometimes with an error message.

I am running XP with MS and updates.

Would appreciate some advice.

Chris

When the Windows Explorer (not Internet Explorer) is wrong (especially when right click), begin to suspect third-party add-ons explore extension.

Those who would be the Explorer extensions that do not belong to Microsoft.  This means that extensions that you have added.  Solution Explorer extensions are generally well and installation of certain applications will install extensions from Explorer solutions for you, give you a choice and sometimes they can be added without your knowledge when you install the new software.

Solution Explorer extensions are sometimes added as a new right-click option, you see on folders and files (like the scan of this file, open that file, play this song...).

If there is something in particular that you do during exploration that you know will be the cause of the problem, which will help focus on the problem and the help that you suddenly know, when you have found and corrected.  If you can get there when you want it, make an adjustment and then there is no message the next time you don't do anything, you do, you have found and corrected.

First of all you need a way to see what modules explore you have installed now and a way to turn them off (not uninstall them) so you can understand that we are at the origin of the problem.  You can have a lot of extensions not installed Microsoft don't even know you about.

Download ShellExView here to see what Explorer extensions you have loaded:

http://www.NirSoft.NET/utils/shexview.html

ShellExView does not install anything on your computer, simply of runs and displays.

After launching ShellExView, under Options, choose "Mark non-Microsoft Extensions" and extensions not Microsoft will be pink, clear, but on some systems which is a difficult color to see, so click on display, choose the columns and move the column Microsoft closer to the top, so you can see on your screen without having to scroll left and right.

Click on the column header for Microsoft sort display (by clicking on the column of Microsoft) then all the non Microsoft extensions are on top and easy to see.

Non-Microsoft extensions would be things you have added (non-Microsoft) and are what you should be suspect.

You can also Google the name of a suspect add-on and see if there is any success on the mistakes of the DEP and what other people have done about it.
You can Google something like:

Explorer XP crashing (you must fill in the name of add your suspect on.)

See what kind of search results hits you get and are looking for solutions or situations that sound like yours.

I'm not a defender of trial and error, but I can't think of another way to do...

Right click and disable the non Microsoft extensions one at a time (or maybe in groups of 3-5 at a time), keep a list, so you can enable them again later if you wish. The result of the change is immediate and no reboot is necessary.  Test your failure condition.  If the Explorer starts to behave, you will know that an extension of this group of 3-5 is the culprit in order to start to enable them one by one until the Explorer fails again.

If you recognize all the extensions that have been added or recently downloaded, start with these first.

Don't forget - disabling the extension does not uninstall the extension - it is just disabled so you can always turn it on again.  In this way, you can switch back and forth, enabled to be sure, you have the right extension under control.

Disable them one at a time until your right click on do not generate an error, then restart and test again to make sure the changes 'stick '.  You have disabled the last extension would be suspicious.

You can also just disable all non-Microsoft extensions, restart and allow them one at a time until you find the one that generates the condition.

If you have a large number of extensions, you can disable them is small groups, 3-5 at a time instead of 1 at a time until your system starts to behave.  When it does not, you will know that the problem is one of the extensions of this small group and you can enable members of the Group at a time until the problem returns, then the problem is with the last extension that you enabled.

The hope is that you will find an extension that caused the error, and then you can figure out what on this subject - either uninstall it or see if you can get an update of the author of the extension of their web page.

I have not your problem, but I can when you toggle extensions, the extension is immediately disabled, so disable an extension does not seem to require a restart, but if you think that you have found the problem, I reboot and repeat the test in any case to be sure the problem disappeared.

If you post your non-Microsoft extensions list, maybe someone will recognize it as a potential problem.

If you find the offending extension that's the problem, please let us know what it is that I can add to my list.

Tags: Windows

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