Error message: "your application appears to be damaged, please reinstall the application.
When I opened the first or After Effects and load a project, I get error message saying: "your application appears to be damaged, please reinstall the application. I reinstalled the app now twice and the error message is still there. What can I do?
[CC 2015 / Mac OSX 10.10.4]
1) click on the Finder and search options listed next to the Apple icon located in the upper left corner of the screen and click on the "Go" menu button and select 'utilities'.
(Applications > Utiliites)
Look for a CC Adobe and Adobe Application Manager folder under utility window and trash both folders.
2)
Click on the link below and download & run the cleaning of Adobe tool:
Select "Adobe Application Manager for Mac OS X 10.6 ' and then click on"Clean up selected. "
3)
Click on the link below and download and install Adobe Application Manager.
http://download.Adobe.com/pub/Adobe/creativesuite/CC/Mac/ApplicationManager8.0_all.dmg
Once installation is complete, the installation box will disappear "
Then open the Applications folder and locate the Adobe Application Manager icon and double-click it.
It will start the update process.
Once the update process is finished, launch After Effects CC app and check,
Tags: Adobe
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opening of first cc 2014 pro I get an error "your app appears to be damaged, please reinstall the application. I reinstalled several times, deleted all the adobe software applications on my mac and reinstalled. but I stil get the same allert. What can I do?
Uninstall (using adobe uninstaller), cleaning by use the CC cleaning tool to resolve installation problems. CC, CS3 - CS6 and then reinstall it using an uncorrupted installation file (IE, control file size).
Available downloadable Setup files:
- Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
- Acrobat: DC, XI, X | 9,8 | 9 standard
- First Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
- Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
- Lightroom: 6| 5.7.1| 5 | 4 | 3
- Captivate: 8 | 7 | 6 | 5.5, 5 | 1
- Contribute: CS5 | CS4, CS3 | 3,2
- FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
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So I tried to contact the support of cat for the last hour and no response. I talked to them earlier creative cloud has frozen my application and they talked me through how to fix this. However, now when I try to open one of my apps downloaded as Photoshop or InDesign, it gives me these messages:
"The installation of your application appears to be damaged, please reinstall the application.
"Adobe Application Manager, necessary for the performance of your product, is missing or damaged.
Please download a new copy of Adobe Application Manager of
http://www.Adobe.com/go/applicationmanager_uk ."
I tried to reinstall all applications and download a new copy of adobe Application Manager, but still there is no change. I am currently working with an OS X 10.9.5
Thank you!
Natasha,
The error message "Adobe Creative cloud is necessary to solve this problem. However, it is missing or damaged. Please download and install a new copy of the http://www.adobe.com/go/adobecreativecloudappcreative cloud "means that the creative Application of cloud installation was not successful. I recommend you to uninstall the application, manually delete the files listed below and try the installation again.
WINDOWS: C:\Program Files (x 86) \Common Files\Adobe\OOBE & C:\Program Files (x 86) \Common Files\Adobe\AdobeApplicationManager.
MAC: / Library/ApplicationSupport/Adobe/OOBE & / Library/ApplicationSupport/Adobe/AdobeApplicationManager.
Please let us know if it works for you.
Kind regards
Guinot
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With the help of CC2015 on osx 10.9.5. I've done everything suggested here: all uninstalled, used Adobe Cleaner, just reinstalled. I always get the message. I couldn't find the "Adobe Creative Cloud Tool.log Cleaner' file after executing it... did a search on computer - not here. I can still use the programs, but the error message is boring!
Make sure you cc desktop application is up-to-date (by signing and leave your application and then from and connecting to your application).
If this does not resolve the problem,
1. turn off all antivirus
2 uninstall all cc
3. clean through the use of the Adobe Creative Cloud cleaning tool to solve installation problems
4 restart your computer
5 re - download the application of office cc, https://creative.adobe.com/products/creative-cloud
6. install the application and use it to install your programs of cc.
or contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html
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I install the app, he managed... Yet whenever I tried to run I got this massage...
I use Mac and using the serial number that I got when I bought the software.
Any idea?
Thank you
reset your preferences-
Acrobat: https://forums.adobe.com/thread/1595848?start=0&tstart=0
Adobe media encoder: https://forums.adobe.com/thread/1713540
Legacy: http://helpx.adobe.com/after-effects/using/preferences.html
hearing: https://forums.adobe.com/thread/1079494
Bridge: https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge-windows.html
Dreamweaver: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
Flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
Illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
InCopy: https://forums.adobe.com/thread/526990
InDesign: https://forums.adobe.com/thread/526990
Lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
Muse (mac): https://forums.adobe.com/thread/1246022?tstart=0
Photoshop: https://forums.adobe.com/thread/375776
Photoshop elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html, http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
elements of first: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html
First pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html
If that fails, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall
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I went to use regular programs such as first today and hearing - at the launch I got the message error "installing your application appears to be damaged, please reinstall the application" - I CC application work fine until today? I don't know what to do
Hi Sean
Uninstall the creative cloud
Run the CC cleaning tool: use of the Adobe Creative Cloud cleaning tool to solve installation problems
Navigate to the OOBE folder.
Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
Mac OS: /users/
folder/Library/Application Support / Adobe / OOBE Rename the file opm.db in opm_old.db
Installation CC: DOWNLOAD Adobe Creative Cloud apps | CC free trial Adobe
Try to open the Premier Pro or hearing.
I hope this helps.
Thank you
Varun
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Hello
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We´re talking about Indesign/Photoshop/Illustrator, CS6. (not CC!)
Can please someone tell me how to do this? I can download apps twice? It s not as if I had the DVD with the Apps autour.
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kglad links in response to #1 here can help https://forums.adobe.com/thread/2017859 for downloads
CS6 and previous programs have not been tested and will not be updated to run on Mac El Capitan
-which means you are trying to use CS6 and earlier at YOUR risk of having problems
There are problems with Mac 10.11 El Capitan and the old known programs
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Thank you.Hello Hall,
Please keep us updated on the status of the issue.
I suggest you to follow the steps in this Microsoft article troubleshooting and check if it helps:
Error message "your computer seems to be configured correctly, but the device or resource (DNS server) is not responding" in Windows 7
http://support.Microsoft.com/kb/2779064/en-us
Hope the helps of information.
Please reply with the results, in order to help you solve the problem.
Thank you
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