Similar Questions

• Impossible to update my credit card information

  Recently, I had get a new credit card number because I had to cancel mine.  However, when I tried to update the credit card information, a strange thing happened.  When I clicked on the "Save" button, nothing happened.  He would not even update the credit card.  I don't understand why this is happening.  I don't want to lose my access to this program I like the software available to me, but if I do not change my credit card, I can't use it.  What should I do if the Save button is not working?

  Use a browser that allows cookies and pop-up windows, please contact adobe for hourly pst support by clicking here and, when it is available, click "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• How can I update my credit card information to pay for the next tranche of creative cloud when it tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 20

  How can I update my credit card information to pay for the next tranche of creative cloud when the screen tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 2015?

  Hi kanikas100,

  Using my old Email to open a session allowed me to see my current subscription and I was able to update my credit card.   Thank you very much!

• Impossible to update the credit card information, please help

  Hello

  The site doesn't let me update my credit card information. He said something about a date has expired and that I should write another date, but where exactly? My credit card details are correct, but the site won't let me save them! Please help, I must not lose my subscription now!

  Thank you in advance,

  Bernhardina

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===> NOTE DAYS AND TIME
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I have no way to update my credit card information

  So I was in the hospital and I just.   During my stay, I got a new card of credit due to fraudulent activities happens with my bank account.  When I got home my computer has the notification that I needed to make a payment that does not complete the payment process.  So I went to click on my application Adobe Creative cloud on my desktop and its completely gone.  Don't know if it's by design, but its not on even though my Adobe Lightroom and Photoshop and other stuff are all still on my computer.  The message said: I left 12 days.  I went online Adobe and connected to my account and it's completely against intuitive.  I click on manage and it still takes me to another site.  There is no region or a place to click for everything just to update my credit card information at all.  Just need me a customer care page which leads me to these discussion forums.  It is terrible by the way Adobe customer service.  I had a trial version free but also flat bought apps with my free trial and paid a monthly amount with tax $10.81

  So where is the zone on my account here, where I can update my credit card information?  You don't want me to continue my subscription right?  So why make it so difficult for you customer to do?

  Hello

  With the email address used to purchase the software and update the credit card information, please disconnect and connect on Adobe.com.

  See help here - manage your creative cloud membership

  ^ Ani

• I can't update my credit card information.

  Hello

  Every time I'm going to update my credit card information, a pop-up box appears saying adobe needs 24 hours to process my order. But I didn't order anything, I would do is change the credit card at the new...

  Is that what I'm doing wrong?

  Thank you

  Please Contact Customer Care to update your bank details.

  You can use: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• Impossible to update the credit card information, finally try

  Hi, I tried several times to update my credit card information to get my fitness plan motion.

  He never accepts my visa card and I can't soon to use Photoshop.

  In two days my plan will turn off and I need to work.

  This will be the date for me to find an alternative solution

  I hope that someone at Adobe will make my problem seriously, as I have already written to support and never got a reply.

  Guillaume

  Hello

  Please reach out to support call/chat for the update request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• Where update my credit card information. My credit card has changed and I don't know where update for the monthly plan.

  Where update my credit card information. My credit card has changed and I don't know where update for the monthly plan.

  Br25,

  For assistance to change the credit card on your account, please visit this link

  -https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-cr creative - cloud.html

  (1) connect to www.adobe.com. The sign in link is on the menu at the top of most pages.

  (2) (if you are connected from other pages of the adobe.com website, click on your name in the top navigation bar).

  (3) in the navigation pane or a context menu, click on manage account.

  (4) according to Plans & products, click on manage the Plan.

  (5) under payment details, click on Edit payment details.

  (6) make appropriate changes in the Edit popup payment method and then click Save.

  Please note:

  Your billing address and credit card must be in the country of the version you purchase.

  Guinot

• cannot change the credit card information

  Hi, I can not change my credit card information in the adobe account.

  There is always an error message on the indicated billing address. (billing address can not been checked) but the billing address is correct.

  So what's the problem?

  Kind regards

  Please contact the Support from Adobe on the Customer Contact

  Hope this will help you.

  Kind regards

  Hervé Khare

• I'm trying to update my credit card information, but he goes on to say: we treat your order - please try again later

  my credit has expired and im trying to update. but when im trying to change the method of payment, he repeats to me we are currently processing your order. Please try again later. If it continues to fail, please contact customer support.

  Change/Verify account https://forums.adobe.com/thread/1465499 can help

  - Https://helpx.adobe.com/utilities/credit-card.html credit card

  or

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• How can I update my credit card information?

  U has mij places dat U niet in staat bent automatically via mijn account Bank schoon bij you worden. Zegt U mij wat U wilt principled en dan laat ik het geld overmaken as U dat wenst.hartelijke groeten Alphons Brenninkmeijer wijze op.

  Hi valerie,

  You can update your payment information by following the steps are that document: manage your membership and your payment. Creative cloud. See section payment & credit card.

  Please let us know how it goes.

  Best,

  Sara

• update my credit card information

  I tried to contact Adobe for 2 weeks just to simply change my credit card details. I have never in my life facing this difficult process. The number of 1800 has been disconnected too. What the #?

  Hi Cuddles123,

  Please try following the guidelines mentioned in the below mentioned article and let me know if this helps.

  ml http://helpx.adobe.com/x-productkb/Policy-Pricing/Remove-Credit-Card-info-Adobe-Account.HT

  You can also chat with our technical support engineers by clicking on chat now by clicking on the above link

  I would like to know if you have any further questions.

  Kind regards

  ~ Dominique

• I need to update my credit card information, but it is not

  Please help me pdate my credit card details

  Hello

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• Unable to update credit card information

  When you try to update an application, I get a message that says that I need to update my credit card information because "there was a problem with a previous purchase."  When I try to update, it repeats declined the offer, even though I know that my credit card is working and click OK.

  A card having a chance to be accepted it must be registered with the same name and address (including the format and spacing etc) that you have on your iTunes account and have been issued by a bank in the country where you are (and, therefore, the country that sits on your iTunes account). If it is you can check with the card issuer to see if it is them who are in decline.

  Or do you have another card you could try?

  Until you have paid you will not be able to download anything else: pay a balance of the iTunes Store - Apple Support

• update of credit card problems

  Hello

  I've updated my credit card today at 5 pm (Paris time), and I really need to work that night because my work needs to be done for tomorrow morning.

  This is a chance I can access indesign cc 2015 tonight.

  Thank you.

  Hi Mary,

  I see that you have updated your credit card information today and it has been updated successfully and your account is good to go.

  Yes, you can start using indesign cc now, there is no interruption of service

  Kind regards

  Sandrine