error on the new hp envy 5536 does not move

I wanted HP new 5536 when installing, I followed all the steps but after inserting the cartridge and the stage next, an error has occurred... Cannot move the print carriage. Open the door to accsess ink cartridge, remove any jammed paper or obstructions, make sure ink cartridge levers are lowered and snappef in place... I'll show me and noting repair error... I have not printed a single book... I reset the printer, reinsert the cartridges... If anyone can help me?

Hello! Welcome to the HP community @Meri08,

I saw your post on the carriage jam problem that you are experiencing with your desire to 5536 and wanted soft hand. Please try the steps listed in the link down below and if the error or jam persists, contact HP to discuss a replacement printer or trade.

HP ENVY, DeskJet - the light of resume and ink printers alert lights flashing

Good luck!

Click on the thumb to below testify my help!
Click on the "accept as Solution" if I'm you guide to a solution!

Contact HP:
Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number
File number and phone number appear

Tags: HP Printers

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