Error printer mechanism: the print cartridge cradle cannot move

HP Officejet Pro 8500 has 910g

The printer will not print: the message is: error printer mechanism: the print cartridge cradle cannot move.  Without the cradle of the cartridge and press ok.

How free the cradle of the cartridge?  I sent a message to 13:30 and I got a notice that they will contact me within the hour, he is now almost 19:00 and nobody sent me back.  Help

Try the steps in this troubleshooting page.

Tags: HP Printers

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