Error reset by Satellite C870-196

I have the error trying to restore my laptop.
Laptop is a one C870-196.

I can't create the recovery disk, so I bought the Toshiba https://backupmedia.toshiba.eu/ disk before the end of 2013. I didn't use the disk since that date.

I think that my hard disk partition are corrupt, so I want to start the process over again.

I've cleaned the disc using the product recovery disc (takes 4hours ;-))
Then I run the disc again, and during the copy of file, I get an error message:
Toshiba Recovery Wizard
Error: 0002
Copy error Image
OK to shut down the computer

What should I do to reset my laptop with factory settings?

Kind regards.

Did you follow http://aps2.toshiba-tro.de/kb0/HTD4103KB0000R01.htm instructions?

To be honest I m quite skeptical that you will be able to make it work. Original recovery image either works or not. In the past, few people here spoke of a similar problem using directed recovery installation disc.

I'm afraid that something goes wrong disc manufacturing m.

Tags: Toshiba

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