Error: "retrieving account information" while trying to connect to comcast account

Original title: cannot connect to the online account

Hello, I recently changed ISP to comcast. I can't access my account from comcast on my desktop PC. It is running windows XP SP3. I can connect using one of the other three phones in my family. I can also connect to other accounts online using my office. Only my comcast account is blocked. I type my user name and password, click Enter, and the display shows "retrieving account information" for approximately one second. Then the screen goes out for a second and right back to the login screen appears. The service tech with comcast could not help me! Can you?

Well, you obviously have the correct settings, or other computers would not work.  Try to remove the account from comcast completely, and then close OE (I assume you are using OE).  Then find the antivirus interference and make sure you have e-mail scanning to off (see www.oehelp.com/OETips.aspx#3).  Then add your account from comcast back once and then see if it works.  See also if on this machine you can connect to messaging from the web interface with comcast.

Steve

Tags: Windows

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