error: unable to communicate with the printer

I can print a test page for the hp deskjet 3510 series: hp printer assistant application on my laptop and I can print to the printer by sending an email, so I know that it is connected to the network and I know that my laptop can be printed on it. But when I try to print from Word or any other application I get an error: unable to communicate with the printer

Any ideas?

Download and run this: http://support.hp.com/us-en/document/c03286146

What did he say?

Tags: HP Printers

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