Error when connecting with the Remote Console

We get the attached error when you click on a paralytic to vCloud Director.  The inner coating IP address is the ip address of the proxy console.  Any ideas what might be causing this error?  I thought, it might be something with my SSL certificate, but I'm not sure.

1. it's a Windows 7 view Client using IE 9

See the installation and configuration (https://www.vmware.com/support/vcd/doc/rel_notes_vcloud_director_10.html) guide, IE 9 is not supported, and only browsers supported on Windows 7 are Windows and Firefox 3.* 8.*.

2. it takes about 1 minute and 45 seconds, but the error pops up 2 seconds after the Remote Console window opens.

Certainly, that's the problem here. It shouldn't take 1 minute and 45 seconds for the remote console to pop up window, in fact, I would say that it should begin in a few seconds (certainly less than 10 seconds). You are not sure if it's because of IE 9?

4 see attachment log of error messages when trying to access the virtual machine

The error message looks like it tries to connect to my server vCenter.  Do the users who are connected to vCloud Director must be able to connect on the server vCenter Server?  I thought it would just use the user that configure you when you connect on the vcenter Server.

The console proxy (a component of the cell of vCloud Director) acts as a proxy for users connected to vCloud Director. It is the latter that connects to your vCenter Server server, and that's what you read in the papers.

Try this on any other OS/browser support matrix. In addition, if you can dig why it takes more than 10 seconds for the remote console to the pop-up window, you would have found yourself a solution. If this does not work, contact the Support of VMware.

Tags: VMware

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