"Error while interacting with the scanner: the selected scanner was not found." Called brother and my MFC 7360N works very well with other programs to scan - only problem with Adobe Acrobat Pro 11.

"Error while interacting with the scanner: the selected scanner was not found." Called brother and my MFC 7360N works very well with other programs to scan - only problem with Adobe Acrobat Pro 11.


Hi davidd67669685,

Please provide the exact point of the software & OS installed on your system. Also check if it is there any update available for the software after going through "help > check updates.

Follow this thread to reset the Acrobat preferences:- How to reset preference settings in format Acrobat.

You can check after connecting this scanner locally to the system if asked its connected on network & then look for the same thing.

Please refer to this article:- of the troubleshooting tips for scanning questions when using Acrobat

If the problem persists ask please check with another user account.

Kind regards


Tags: Acrobat

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