Error Windows Updates ' "lack of details: updates Windows has corrupted operating system." " "Needs a remastering and updates the resettlement".

We bought my son an ACER laptop in May this year (2014) as a birthday present and (hopefull) for use
University (he won a place).
Yesterday, the laptop has stopped working and just turned off.
We took it back to the Currys PC World store (2222 Liverpool Aintree Branch) to fix them.
They decided that it was not a warranty issue and that: - (I quote)
"The fault details: updates Windows has corrupted operating system." "Needs a remastering and updates the resettlement".
I have this in writing.
It cost my son, a student, £50 and is without his laptop when it nears its first round of reviews.
I need your answer before deciding on my next step.
We bought my son an ACER laptop in May this year (2014) as a birthday present and (hopefull) for use
University (he did win a place)... Yesterday, the laptop has stopped working and just turned off.

Buy you a Windows XP computer brand new in May of 2014, is that correct?

Tags: Windows

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