Errors in Customer Service groups

Hello
I'm trying to follow the instructions in the link Ken provided below but I'm running a problem because for some files (for example, index.dat) it tells me that I am not allowed to copy this file.  There isn't that one administrator on the laptop, we are working, we createed two other user by the instructions, but now I
worry that we missed files.
_______

Hi Rich

My apologies if I misunderstood your question.  When you open a session with an Admin account, able to see the TPM service are you running?  Looks like your girls profile is damaged.  You may need to create another account.

Here is a link to 'fix' a profile corrupted.
http://windowshelp.Microsoft.com/Windows/en-us/help/769495bf-035C-4764-A538-c9b05c22001e1033.mspx

Please let us know if this helps you to solve this problem - if it isn't we will continue to solve problems - thanks Ken
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Hi Aldmom,

O what is the exact error you get when trying to copy the file?

It is perhaps a file permissions issue. Try to take ownership of the file or the folder and check if it works.

1. right click on the file or folder for which you want to set permissions, click Properties , and then click the Security tab.

2. click on Advanced to open the Advanced security settings for dialog box.

3 click the owner tab, click on change. If you are prompted for an administrator password or a confirmation, type your password or click on continue.

4. in the new Advanced security settings for box, in the to a change in ownership: field, select your user name and Verify the replace the owner of subcontainers and objects. Click OK, repeat for the remaining squares. (If your username does not appear click the button other users or groups to add your account).

5. open the directory that contains the folder you want to delete. Right click on the file and delete it.

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-access-denied-when-opening-files-or-folders

http://Windows.Microsoft.com/en-us/Windows-Vista/your-permission-please-understanding-user-account-control-in-Windows-Vista

I hope this helps.

Bindu S -Microsoft Support
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