Essentials OM does not send emails

I am relatively new to most of OM.  We installed it on a new server and he did very well to discover all of our physical servers.

I created an alert Action Email to these physical servers and he had to use SMTP, but now if I unplug a power cable on one of the servers (who I guess OM Essentials is now followed), he never sends an e-mail alert.  I have test the SMTP protocol when I put in place the rule and comes it from test through very well.

What is a configuration of alerts issue or another issue?  I noticed that next to all the physical servers health is '?

Any help is appreciated.

Thank you.

Actually, I was referring to manage/devices/click the specific server in the tree view / click on the Alerts tab in the server window, but alerts/manage it will also. It could be harder to find a particular alert, which shows all of the alerts for all.

If you do not see an alert, then OME not receive the alerts from the server and/or the server not to send or not to send them to the right place.

I believe that you must also configure the DRAC on your servers to send their SNMP traps on the server of OME, or you won't get alerts of equipment you are looking for.

From the manual of MOE:

Troubleshooting receive SNMP traps
If you encounter a problem of receipt of SNMP traps, perform the following steps to troubleshoot and resolve the problem:

1. check the network connectivity between the two systems. You can do a ping on the other system using the command ping command.

2. check the configuration of SNMP on the managed node. Ensure that you specified the IP console essential OpenManage and the name of the community string in SNMP managed node services.

3. ensure that the SNMP trap service services are running in the open system manage Essentials.

4. check firewall settings to allow the UDP 161, 162 ports.

The DRAC also have a test function to see if you have SNMP properly installed interruptions. It will send a trap to test on, and if everything is properly configured OME will receive and save it.

Tags: Dell Tech

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