Everyone has been contacted by Microsoft support? I got a call from people today who say they were in New Jersey...

I was contacted by phone by a person who identified themselves as being a Microsoft technician this afternoon.  After asking how much of my family's computers, they told me that our system had been compromised and that they would help us fix.  After walking me through obtaining of Event Viewer, they transferred me to another person who was the senior technician (or so they said).  I asked where they were from my number identified the call came from a number of British Colombia (where I live) and the installation was based in New Jersey.  Unfortunately, the infection from the system has been resolved, as the higher tech hung up before that.
FYI, there are two main offices in our House, one running XP and the other Vista.  We have also 4 laptops, XP, (1) Vista (1) and Windows 7 (2).
Sorry for the length of both the threshold question and paragraphs here, but this is my first question.  Thank you for your help in advance.

Hello

They give you direct access to your computer or install
any software of them? If yes remove internet access to the machine
NOW. Take the steps below and you may have to contact Bank
credit cards, credit, companies offices, suppliers, and e-mail contacts
and others where sensitive information could be compromised. You
will need to carefully check for malware, so that you do not transfer
with backups, and then save the data in a redundant way and format and
Reinstall Windows. Check with the system manufacturer and other professionals
of course you have everything you need to complete this procedure.

------------------------------------------------------------------------------------------------

In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.

No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.

Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

Scams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0

Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-support

===========================================================
===========================================================

Follow these steps carefully:

If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be more difficult to detect as the
cause.

No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.

It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.

TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
It will display all the infections in the report after you run - if it will not run changed the name of
TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684

Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

Malwarebytes - free
http://www.Malwarebytes.org/

Run the malware removal tool from Microsoft

Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)

Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

also install Prevx to be sure that it is all gone.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/   <-->
http://info.prevx.com/downloadcsi.asp  <-->

Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

Try the demo version of Hitman Pro:

Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro

--------------------------------------------------------

If necessary here are some free online scanners to help the

http://www.eset.com/onlinescan/

New Vista and Windows 7 version
http://OneCare.live.com/site/en-us/Center/whatsnew.htm

Original version
http://OneCare.live.com/site/en-us/default.htm

http://www.Kaspersky.com/virusscanner

Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

--------------------------------------------------------

After the removal of malicious programs:

Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.

Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

Enter this at the command prompt - sfc/scannow

How to fix the system files of Windows 7 with the System File Checker
http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228

Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

How to run check disk in Windows 7
http://www.SevenForums.com/tutorials/433-disk-check.html

-----------------------------------------------------------------------

If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

======================================

If necessary AFTER THAT you are sure that the machine is clean of any malware.

How to do a repair installation to repair Windows 7
http://www.SevenForums.com/tutorials/3413-repair-install.html

Hope this helps

Tags: Windows

Similar Questions

  • I got a call from a woman who told me she was from microsoft and my computer shows signs of malware

    I got a call from a woman who told me she was from microsoft and my computer shows signs of malware, then let him check my computer remotely, he appeared on my screen that I had 39000 flaws and they would now clear them for free, then, she told me that I need an internet security shield to stop what is happening again at a cost of £189.00 a one-time payment. I told him I didn't have the money and after some time, she put a guy on the line to convince me that I should buy this article, I told him I wasn't happy to transfer money to a stranger and I thought it was a scam and hung up. I noticed that they had installed a program called Advanced SystemCare3, which I've uninstalled it. Now, I'm worried that they can hack into my computer and find the personal information.

    Is this possible?

    It is a scam. See:

    http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

    If they have access to your PC, they can install any number of malicious programs, as well as you have uninstalled. My recommendation is to do a clean reinstall of Windows - it's the only way to be sure that your system is clean.

    All the data on your computer (passwords, credit card numbers, numbers of account documents, etc.) may have been compromised (they may not know now). According to the companies concerned (for example your bank) what happened.

    Use another PC to change passwords.

    Consider telling your local police.

    Microsoft will never call you unless you request them.

  • Calls from 661-748-0240 saying they are Microsoft?

    On 29 October 2013 approximately 11:00, I got a call from this number: 661-748-0240.

    The person at the other end are identified as a Microsoft employee, they also gave me his name (which I don't remember).

    They said that Microsoft has gotten more than 500 messages from my computer in the last 5 days saying there was an error on my computer if it has not been corrected within 15 days, they would have to force a restart / reinstall on my PC remotely to get rid of the errors / hack / virus. They said that they would not have to do this because I would lose all data on my PC if it happened. He reminded me that they did this about 18 months ago.

    I told them I had partitions and had that concern, he insisted that I would lose all data? He said it would have cost me about $2000.00 for data recovery, and that is why they would not have to force a reinstall on my PC remotely. He said something to be official Microsoft employees again and how he knows it if it wasn't.

    Despite the indicators are going in my head I always I was tied it and went to this page to download an e-mail program:

    https://secure.logmeinrescue.com/customer/code.aspx

    He had me to enter the security code: 485801 (this code no longer works).

    They used this messenger programme connect and access my PC remotely:

    Support - LogMeInRescue.exe (blue circle with a white cross in the middle of an icon)

    With the e-mail program a John M? resumed and they asked for Remoting and I gave it to him by ignorance. He sought my logs of errors and could not have access. The error logs were not on.

    I fell that there is 18 months (as mentioned above) and paid the money on my credit card, I don't know how. They used an aggressive remote registry tool that destroyed my PC and I've sat and watched as they did. I had to do a total reinstall (I didn't lose access to my other partitions with total reinstallation, I also two other OS on my PC for all these questions).

    This time they were saying the same thing and access remotely. I almost fell for it again. I give them access remote questioning why they needed to do. But once they asked for money again, I thought that it is a scam.

    They gave me two options one a time event for $99.00 or a term of two years for $199.00.

    I told them that I don't have any money right now, what is true, and I would call them back. They stopped the remote access and gave me this number to remember: 1-855-306-9026 this number is a "United Tech Support', supposed to be used by many institutions, including Microsoft to manage the various issues.

    http://unitedtechsupports.com

    A search on this number gives sites where people mention that there are a lot of people different scams have received this number and it is used by cyber criminals.

    I want Microsoft to comment on calls from this number, they had to take care of this issue before.

    Please let us know if it is a scam (which I can hardly imagine what isn't) or not. And what I should have let them through ignorance have remote access to my PC.

    Deeply concerned about questions like that.

    John

    Its a scam - http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    If you receive a call as let them NEVER can visit his profile and NEVER give them any information or money.

    Just to be safe, at least, if they have access to your computer, it should update your anti-virus package and running a scan completes, then download, install, update and run a scan complete with free Malwarebytes. Change the passwords you use esp and e-mail online banking accounts, etc.

  • Has been contacted by "Microsoft" Windows about a refund for customers of PC care online, wants to deposit money in my account to credit. Is it a scam?

    Original title: URGENT IS a SCAM please ADVISE as soon as possible

    I was just contacted by "Microsoft" Windows about a refund for customers of PC online care because the company was closed due to the breach of contract.

    This person wants to deposit money in my account to credit.  IS IT A SCAM?   Looks like a.

    The person could not give me no details as their ID verification

    Thank you

    Beth

    This just happened to me today, the person said in English that they were from Microsoft Windows to D.C. and I got the 2 refunds coming, one for 49.99 and one for 300.00. When you press on for more information, that they finally gave up. They wanted me to turn on my computer, so they could process this information. I never contacted Microsoft for anything, ever. Sounds like a scam to me.

  • are phone call from "JARF" asking to say, they windows support - legitimate?

    says that they are windows support and tell us that we have a virus

    the guys call me Ralph

    phone to call back 12013386180

    says that they are windows support and tell us that we have a virus

    the guys call me Ralph

    phone to call back 12013386180

    SCAM!

    Don't tell them anything.

    Microsoft NEVER call anyone on the virus in computers. We are never big enough.
    In fact, Microsoft could not care less. For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.

  • Strange call from the India, claiming that they had been notified that there was an error in my computer?

    Just got a call from the India, claiming that they had been notified that there was an error in my computer? Is this normal? About an hour earlier, I have defraged my computer?

    Hello

    It's a SCAM

    they want or money on your part for programs without value or make an identity theft on you to get even more money and get your internet banking passwords and credit card information, you get allows you to download the software to 'fix' or 'test' for your computer

    read this:

    http://www.Microsoft.com/security/online-privacy/msName.aspx

    Microsoft has none of the unsolicited telephone calls to help you fix your computer

    In this type of scam cybercriminals are calling you and claim to be of Support technique Microsoft. They offer help with your computer problems. Once scammers have earned your trust, they try to steal and damage your computer with malicious software, including viruses and spyware.

    Although the law enforcement can trace phone numbers, often authors use pay telephones, disposable cell phones or stolen cellular phone numbers. Better avoid fooling themselves rather than try to repair the damage afterwards.

    Treat all unsolicited sceptically telephone calls. Don't provide personal information.

    If you receive an unsolicited call from someone who claims to be from Technical Support Microsoft, hang up. We do not have such calls.

    If you think you might be a victim of fraud, you can report it. For more information, see: what to do if you think you have been scammed.

  • Has been contacted by 2 Indian men by phone, claiming they were by Microsoft

    Has been contacted by 2 Indian men by phone, claiming they were Microsoft tec Dept & I had a virus in my computer. Wanted to drive me through them correct.  When I asked more information he gave me another Indian accented thickness - I asked a name remembered I was a newbie & would call her husband to return. Said his name is Tom Atkinson (didn't fit race) and gave me #(909) 647-9546-ask for Tom, the master of work TCE.  Sounds fishy, so I thought that you should know as they say they are representative microsoft YOU & can check out them!  Thank you, Cathy Adams

    A total scam. Not at all related to Microsoft.  It is one of the current most egregious scams.

    Microsoft is aware of it and other organizations.

    You ignore.

  • msteknokratz one has been contacted by this company

    No one has been contacted by this company

    Hi tonysheridan,

    It is a scam.  Please see article with more information:

    http://www.Microsoft.com/security/online-privacy/msName.aspx

    I hope this helps!

  • My mother has been contacted on April 28, 2012, by the Digital River company

    My mother has been contacted April 28, 2012, by the Digital River company, telling him that his pc was infected and if she wasn't buying Windows security she might as well throw his pc. Is this company associated with Microsoft? If so, you should be ashamed of your organization.

    I would like to be contacted by your company.

    Digital River is a legitimate business.

    But... How do you know it was a representative of Digital River?  These scammers have been known to tell a lie...

    All other calls suggest she told the appellant that you brought calls to the police which should deter continue to harass your mother.

    See the following links for more information:

    http://www.Microsoft.com/security/online-privacy/msName.aspx

    http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    http://www.mypchealth.co.UK/GuideScam.php

    Kind regards...

  • My email has been blocked by Microsoft

    I'm worried about my email... He said that my email has been blocked by Microsoft as someone had tried to make illegal actions. There a few sensitive identifications... definitely in a State?

    I suggest you just go here:

    http://windowslivehelp.com/product.aspx?ProductID=1

    for your answers.

  • Reference Dell 8200 with the validation failed "VLK has been blocked by Microsoft."

    I have a Dell 8200 which now gives me a message saying that my VLK has been blocked by Microsoft. I was not reinstall or upgrade. I have a COA sticker on the case. How can I get a different key? I paid for a liscense good when I bought the PC. I tried to disable them with regedit then activating again with the same results. Help, please.

    You must change the product key on your system than on the COA sticker - to do this, use the product key update tool

    http://Windows.Microsoft.com/en-GB/Windows/help/genuine/product-key

  • I had photoshop elements 13 on another computer that has been recovered by Microsoft and replaced by the new. How can I remove the serial number of a computer that no longer exists?

    I had photoshop elements 13 on another computer that has been recovered by Microsoft and replaced by the new. How can I remove the serial number of a computer that no longer exists?

    You are allowed to activate the software on two computers. If this is your second installation on the new machine, the software should assign without problem.

  • My computer has been hit was a virus hiding all programs, called him Smart HDD. The technician fixed the things except that now we cannot books library audio d/load. Error OxCood2751

    My computer has been hit was a virus hiding all programs, called him Smart HDD.  The technician fixed the things except that now we cannot books library audio d/load. OverDrive Media Console gives error OxCood2751 and said to Contact Support technical of Microsoft. Can anyone help, thnx

    Hi Sharohbbrd,

    ·         You have made no changes to the Windows Media Player before the show?

    You may be able to solve the problem by installing the Windows Media Format 9.5 Runtime. Download the same from the following.

    Download details - Microsoft Download Center - Update for supported Media DRM (KB891122) players

    http://www.Microsoft.com/download/en/details.aspx?displaylang=en&ID=3141

    You can also see the following articles for more information:

    File Readme for Windows Media Player 11 for Windows XP - Microsoft Windows

    http://Windows.Microsoft.com/en-us/Windows-XP/products/Windows-Media-Player/11/Readme

     

    An update for Windows Media Digital Rights Management-enabled players is available

    http://Windows.Microsoft.com/en-us/Windows-XP/products/Windows-Media-Player/11/Readme

    Let us know if that helps.

  • my account has been hacked several times and sends mail spam to the people on my list

    my account has been hacked several times and is to send spam to people on my list. I changed my password several times and it continues to happen. I took everyone off my email list with the exception of an e-mail address that I created to alertme in the case of this kind of thing happens, it works. I pay for this msn messaging service and I'm upset that anyone can hack my email so easily. I want that stopped.

    It is up to you to use Kaspersky Rescue Disk 10 to remove any malware. The hot spare is a bootable Linux distribution that will search for and remove malicious software that can hide when the HD is active.
    Booting from the rescue disk will ensure the HD is not Active -Kaspersky Rescue Disk 10

    Once the system is cleaned up, contact MSN and ask another reset of password.

    Expert MowGreen Windows IT Pro - consumer safety

  • I received a call Thursday last of someone who said they were by the Windows team and that my computer has been altered. Is it a scam?

    The call was clearly from abroad and had a bad connection.

    I received a call Thursday last of someone who said they were by the Windows team and that my computer has been altered.   The call was clearly from abroad and had a bad connection.  Basically, they wanted to sell me something for $99.  Is it a scam?  Called again today and they make me nervous because I don't know that much about computers.

    Fake phone calls to technical support

    Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

    Please see:

    http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

    Microsoft issues never not solicited for phone calls of support or security.

    These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

Maybe you are looking for