Example: Deskjet 3050 - J610: printer removes items in the print queue

Please see problem posted on June 9, 2016 and thread support. Sorry, I don't know how to go on this subject but the problem that I've marked as being solved is no longer is. It it is possible to mark as resolved and to reopen the thread please let me know how and I would be glade to do. Essentially sent items to the queue printing are deleted until they can print. They show in the print queue and then are marked "delete." I ran Print ahd doctor Scan of my desktop PC, and he says that everything is OK with the printer. I can see what the ink levels in the printer, and it printed on the printer succcessfully diagnostic information when asked to do so. I can see all of the information on the model of the printer, the serial number etc. so it seems that the PC can see the printer. But it will not print emails or Word documents - while he has done it before. Problem seems to have started when I tried to scan a document in and it would not. Printer is connected wireless and has an IP address, it doesn't seem to be the firewall attached - I disabled the Anti Virus software and it will not print. It runs the Windows firewall good that cause issues? I disabled that too, but it did not help. I followed the intstructions given by Gemini02 a HP Support Agent and it seemed to solve the problem but it only did it once and then continued to remove items from the print queue. I also tried to turn off the printer and then the PC, left for a while and then restarted them and that seemed to work. He already showed the printer as offline and printing and scanning doctor fixed that but when I ran it but still it only printed once and then returned to the deletion of items in the print queue. Grateful for any advice anyone can offer please.

Hi @Moonfire24,

Welcome to the HP Forums!

I saw your posts on how your HP Deskjet 3050 - J610 printer keeps deleting items in the queue in Windows Vista. And I'm happy to help you!

Please try the steps in this guide, Print Jobs stuck in the queue (Windows), let me know what happens! (Even if the title of the guide may not correspond to your question, I think that the solutions will help.)

If it helps, please consider clicking on "accept as a solution." And, please click the thumbs up icon. The two icons are below this post.

Hope this guide helps!

Tags: HP Printers

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