Example: Pavilion all-in-one: face recognition

I have face recognition on my Pavillion, everything about him was ok until a few days ago, and now it does not work. He says turning to the camera, but nothing happens, so I have to identify you with a pin code

Hi there @Aitch22,

Welcome to the Forums of HP Support!  I understand you are looking for help to facial recognition in Windows 10, that no longer works. I'm happy to give you a helping hand with this.

Please post the complete product and the operating system on your computer. Check out the following, if you need assistance with this information.  HP desktop PC - how can I find my model number, serial number or product?

You are able to get the webcam on your system works somehow? Otherwise, please see: Computers HP - Webcam troubleshooting (Windows 10: 8).

If the problem is the "security software", and if you are / have been using Windows Hello, you should try to contact Microsoft Product Support - support.microsoft.com, on this issue.

Please let me know if it works for you and if it does not solve your problem, please mark this message as a solution. Bravo would be appreciated as well.

Tags: HP Desktops

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