execution of DLLs. Error loading cbbxw.dll. the specified module could not be found. -what it means and how do I get rid of him?

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• ERROR LOADING c:\WINDOWS\MFN3D12. DLL IN THE SPECIFIED MODULE COULD NOT BE FOUND - WHAT IT IS AND HOW TO FIX

  WHAT CAN I DO TO REMEDY TO THIS PROBLEM-SE SURVEY WHEN I TURN FIRSTLY ON COMPUTER

  Hello

  The computer tries to run this file or a program that uses that when drop if first charge. I can't find mention on internet so not sure of what software it comes with. The problem will be solved normally uninstalling his related software to and put it back. I would say by clicking Start, and then type msconfig in the Run dialog box. This will bring up a new window. in the tab control start to the bottom of the list of issues that load. If there is an article here with this file name, remove the tick the box. OK, the window and reboot. see if the error.

  If there is nothing here about the file, you may need to remove a key from the windows registry using regedit, however if your not confident using regedit it I would sugget using software like ccleaner to clean the registry. This will undoubtly get jeers from others on the forum as its not considered good practice to clean the registry. It can cause more problems that it solves. But perhaps fewer problems than if you dive into the registry yourself.

  MyPcHealth - free tools

• What is this error? Error loading c:windows\mcycol40.dll the specified module could not be found

  Windows XP is giving the following error message and there is NOTHING to be found anywhere on this subject.  Help

  RUNDLL

  Error loading c:windows\mcycol40.dll

  the specified module could not be found.

  It is sometimes easy to get rid of the error message by doing something like disable the startup item in msconfig (if you can still find), but I suggest you fix the problem and difficulty not only the symptom of the problem by simply deleting the startup message.

  I would also not recommend you start digging in the registry to try to find the startup item and remove it unless you have a backup of your system or at least a backup of your registry, because there is no 'Cancel' or 'quit without saving changes' option in regedit.  If you make a mistake, that's all.

  These ideas relieve 'rapid' and sometimes risky of the symptom if they not even work at all, but they can't actually solve the problem.  Also, I'd be suspicious of ideas that begin with the words "try."  You don't need to try things, you need to fix things.  You don't need to try ideas that might work, you must do something that will always work all the time.

  Here are the detailed instructions that protect you and solve your problem in the 'right' way.

  There is very little. DLL files that should be loaded from the C:\WINDOWS folder and is not one of them.  If you can't find a good explanation for the name of the file in a Google search, re chances while your system is currently or has been infected with malicious software.
  A "Cannot find...". ', ' Failed to start..., "Could not load..." ». "Might not work... "" Cannot run ""error loading... ". "or"specific module could not be found"message at startup is usually related to the malware that has been configured to run at startup, but the referenced file has been removed after a malware scan, leaving behind him a startup item or the registry entry pointing to a file that does not exist.
  It might be a removal of malicious software or an application not installed.  The entry may have a curious looking name since it was probably generated at random when the malware was installed. If you search your system for the referenced file, you may not find.
  Windows attempts to load this file but cannot locate because the file has been deleted for most probably during an analysis of the malware. However, an orphaned associate of remainders of startup parameter or registry entry and tells Windows to load the file when you start or connection.
  So you should delete the referenced entry Windows stop trying to load or run the file. It may or may not be included in the registry, but you can find it.  Autoruns (see below) you get the elements no matter where it is.

  You must be sure to solve the problem and not just fix the symptom of the problem by simply relieving your message - system is not a fix (there is a difference).

  If you just locate and uncheck the item in msconfig, which disables the element but does not remove the reference to the element of false starting your computer.   The msconfig program is not a Startup Manager, that's a troubleshooting tool.  Disabling things in msconfig to put an end to the messages and think that your problem is solved is short-sighted and leave behind him a sloppy XP configuration.  Just disable the display of a start-up error message should not count as a 'solution' to the problem.
  If you are comfortable editing the registry, you can find and remove the reference directly from there or remove it using a popular third-party tool called Autoruns.  The problem can always be found in the registry well.
  Before making any changes to your registry by hand or with third-party tools, don't forget to first make a backup of the registry
  . There is no cancellation or exit without saving the option in regedit.
  Here is a link to a popular registry backup tool:
  http://www.SnapFiles.com/get/ERUNT.html
  You can also use the Autoruns to find the element of start remains little matter where he's hiding.  Autoruns does not install anything on your computer.  It will display all startup locations where the reference may be then you can turn it off or remove it completely.  Here is the download link for Autoruns:
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
  Run Autoruns.exe and wait that he at the end of the filling of the list of entries.
  When the Autoruns is finished scanning your system, it will say "Ready" in the lower left corner.  Autoruns can be a little intimidating to first if you have never seen it before because it displays a lot of information.  You are really interested only a few sections.
  The problem is usually to start the system or the user startup entries, then click the connection tab and see if the startup item is there.
  Scroll through the list and look for a boot entry associated files in the error message.
  If you can't find on the connection tab, look in any tab.
  You can also click file, search to search for logon, or any tab for all or part of the name of the element.
  Right-click on the offending entry and choose Remove.  If you are not sure what it is, you can simply disable, restart and if the problem is resolved and then remove the offending entry.  If you don't see it in Autoruns, you may edit the registry and remove the item from your startup folder it.  Autoruns shall display the same information however.
  Given that you had or have an infection, followed with this:
  Perform scans for malware, and then fix any problems:
  Download, install, update and do a full scan with these free malware detection programs:
  Malwarebytes (MMFA): http://malwarebytes.org/
  SUPERAntiSpyware: (SAS): http://www.superantispyware.com/
  They can be uninstalled later if you wish.
  Restart your computer and solve the outstanding issues.

• MSG for error in Windows 7: "unable to load DLL 'Gpib - 32.dll': the specified module could not be found."

  Hi people, I have a project in VB. NET (VS2010 specifically), which has been updated from an old VB6 project. The old project

  use Niglobal.bas and Vbib - 32.bas to communicate with the GPIB plugged into one of our litters.
  Now in the 64-bit Win7 with the Niglobal.bas and the Vbib - 32.bas converted to Niglobal.vb and Vbib - 32.vb,.

  I get an error when debugging to

  Public void RegisterGPIBGlobals()

  in the Vbib - 32.vb, the error msg says:

  Unable to load DLL 'Gpib - 32.dll': the specified module could not be found. (Exception from HRESULT: 0x8007007E)

  It seems like this Gpib - 32.dll, that I found under SysWOW64 on my Win7 is not designed for a 64-bit application and when I copy this dll file on

  C:\Windows\System32, the msg of error becomes:

  An attempt was made to load a program with an incorrect format. (Exception from HRESULT: 0x8007000B)

  So I think my question is double: 1. the drafting of my own app in VB. NET can I still use Gpib - 32.dll (including the Niglobal.vb and Vbib - 32.vb)?

  2 Will the application I am writing with .NET work in x 64 Windows 7?

  The Almighty gurus and Mods please help. Thank you!

  Hi Joel, thanks for the answer! I have the 3.0.2 driver.

  I was looking around for a while after I posted here and further in the use of NI4882 manual, page 4-4, I found this:

  «To bring an application in an environment 64-bit requires the application to migrate the NI4882 API and be recompiled.»

  So I'm ditching the gpib - 32.dll (vbib - 32 & niglobal) and currently I am using NI4882.dll and restructuring of my project.

• How to erase or correct an error loading RUNDLL that keeps Poppin ' up C:\ProgramFiles\ParetoLogic UUS2\USS.dll the specified module could not be found... error?

  How to erase or correct an error loading RUNDLL that keeps Poppin ' up C:\ProgramFiles\ParetoLogic UUS2\USS.dll the specified module could not be found... error?

  Hello

  Here is some information on this problem.

  The information contained in the link suggest you delete a scheduled entry, if it exists:

  http://www.utilitysoftwarereviews.com/how-to-remove-ParetoLogic-uusdll-error-message/

  You can also use this program (FREE Autoruns) to find:

  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902

  See you soon.

• As that I start my computer I get the error message "Rundll: error loading C:\windows\idoroyuyevev.dll the specified module could not be found." How should I do?

  Original title: Rundll error help

  As that I start my computer I get the error message "Rundll: error loading C:\windows\idoroyuyevev.dll the specified module could not be found." -What it means and how to fix it?

  It is sometimes easy to get rid of the error message by doing something like disable the startup item in msconfig (if you can still find), but I suggest you fix the problem and difficulty not only the symptom of the problem by simply deleting the startup message.

  I would also not recommend you start digging in the registry to try to find the startup item and remove it unless you have a backup of your system or at least a backup of your registry, because there is no 'Cancel' or 'quit without saving changes' option in regedit.  If you make a mistake, that's all.

  These ideas relieve 'rapid' and sometimes risky of the symptom if they not even work at all, but they can't actually solve the problem.  Also, I'd be suspicious of ideas that begin with the words "try."  You don't need to try things, you need to fix things.  You don't need to try ideas that might work, you must do something that will always work all the time.

  Here are the detailed instructions that protect you and solve your problem in the 'right' way.

  There is very little. DLL files that should be loaded from the C:\WINDOWS folder and is not one of them.  If you do not have a good explanation for the name of the file in a Google search, the chances are good that your system is currently or has been infected by malware.
  A "Cannot find...". ', ' Failed to start..., "Could not load..." ». "Might not work... "" Cannot run ""error loading... ". "or"specific module could not be found"message at startup is usually related to the malware that has been configured to run at startup, but the referenced file has been removed after a malware scan, leaving behind him a startup item or the registry entry pointing to a file that does not exist.
  It might be a removal of malicious software or an application not installed.  The entry may have a curious looking name since it was probably generated at random when the malware was installed. If you search your system for the referenced file, you may not find.
  Windows attempts to load this file but cannot locate because the file has been deleted for most probably during an analysis of the malware. However, an orphaned associate of remainders of startup parameter or registry entry and tells Windows to load the file when you start or connection.
  So you should delete the referenced entry Windows stop trying to load or run the file. It may or may not be included in the registry, but you can find it.  Autoruns (see below) you get the elements no matter where it is.

  You must be sure to solve the problem and not just fix the symptom of the problem by simply relieving your message - system is not a fix (there is a difference).

  If you just locate and uncheck the item in msconfig, which disables the element but does not remove the reference to the element of false starting your computer.   The msconfig program is not a Startup Manager, that's a troubleshooting tool.  Disabling things in msconfig to put an end to the messages and think that your problem is solved is short-sighted and leave behind him a sloppy XP configuration.  Just disable the display of a start-up error message should not count as a 'solution' to the problem.
  If you are comfortable editing the registry, you can find and remove the reference directly from there or remove it using a popular third-party tool called Autoruns.  The problem can always be found in the registry well.
  Before making any changes to your registry by hand or with third-party tools, don't forget to first make a backup of the registry
  . There is no cancellation or exit without saving the option in regedit.
  Here is a link to a popular registry backup tool:
  http://www.SnapFiles.com/get/ERUNT.html
  You can also use the Autoruns to find the element of start remains little matter where he's hiding.  Autoruns does not install anything on your computer.  It will display all startup locations where the reference may be then you can turn it off or remove it completely.  Here is the download link for Autoruns:
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
  Run Autoruns.exe and wait that he at the end of the filling of the list of entries.
  When the Autoruns is finished scanning your system, it will say "Ready" in the lower left corner.  Autoruns can be a little intimidating to first if you have never seen it before because it displays a lot of information.  You are really interested only a few sections.
  The problem is usually to start the system or the user startup entries, then click the connection tab and see if the startup item is there.
  Scroll through the list and look for a boot entry associated files in the error message.
  If you can't find on the connection tab, look in any tab.
  You can also click file, search to search for logon, or any tab for all or part of the name of the element.
  Right-click on the offending entry and choose Remove.  If you are not sure what it is, you can just turn it off, restart and if the problem is resolved and things are functioning normally and everything works fine, then remove the offending entry.  If you don't see it in Autoruns, you may edit the registry and remove the item from your startup folder it.  Autoruns shall display the same information however.
  Given that your system has or has had an infection, follow up with this:
  Perform scans for malware, and then fix any problems:
  Download, install, update and do a full scan with these free malware detection programs at:
  Malwarebytes (MMFA): http://malwarebytes.org/
  SUPERAntiSpyware: (SAS): http://www.superantispyware.com/
  They can be uninstalled later if you wish.
  Restart your computer and solve the outstanding issues.

• Error loading C:\Windows\sbdbrbs.dll - the specified module could not be found.

  Original title: sbdbrbs

  When my computer starts up it gives the following error message: error loading C:\Windows\sbdbrbs.dll - the specified module could not be found.

  Can anyone offer any assistance?  Could not find this particular dll through search engines file.

  Thank you

  Looking for errors like this by doing a search on Google for the name of the file.  Usually, they turn up without success.

  When a search in no hits or suspicious hits result, the answer is usually that the file in question is linked to the malicious software and your anti-malware application has deleted or quarantined file, but left to the Windows registry entry that tries to start the malicious software when you start your computer.

  First of all, download, install, update and run full scans with two of these free analytical tools:

  MalwareBytes AntiMalware
  SUPERAntiSpyware

  Do not run the scans at the same time.  They can take some time, so start an and then go for a non computer chore for awhile.

  If the scans does not solve the problem (and they can't, because the actual malware file has already been processed), then download and run Autoruns.  Click on the "Connection" tab and look in the column 'Image path' for the dll named in your error message.  If it is not displayed in the connection tab, click the "all" tab and use the file > search tool.  A characteristic of the search of Autoruns tool is that you must move the selection under the element line "found" before you "Find Next."

  Once you find the line with the file in question, either "delete" or (if you want to be safer) uncheck the box.  The latter prevents the line running, but you can reactivate it later by removing the check mark.

• Error at startup: error loading c: | windows | izameweb.dll the specified module could not be found

  RUNDLL error

  The following message started appearing when starting my pc, please can help you, I tried the fix of this site without success.

  Error loading c: | windows | izameweb.dll the specified module could not be found

  Kind regards

  Anne-Marie

  Its probably part of some malicious software. Download ccleaner, run it and then go to tools / startup. Remove the entry. Then scan your system with a virus scanner

• Error loading C:WINDOWS\opetafuzacan.dll the specified module could not be found

  When I boot, the following message is displayed: error loading C:WINDOWS\opetafuzacan.dll the specified module could not be found

  Anyone know what it is? I have not noticed a difference in the way the computer runs

  Looks like it is or was part of the malware. Download ccleaner install then run it. Go to tools / startup highlighted / delete

• How can I fix this error?-"Error loading C:\Users\Owner\AppData\Local\ufohudusiboqudo.dll" the specified module could not be found

  How can I fix this error?-"Error loading C:\Users\Owner\AppData\Local\ufohudusiboqudo.dll" the specified module could not be found

  Hello

  Google has no informatrion on this (ufohudusiboqudo.dll), so it's probably the Malware that your Antivirus has deleted, but who left a start for her entry.

  Download, install, update and scan with the version FREE of Malwarebytes AntiMalware:

  http://www.Malwarebytes.org/products/malwarebytes_free

  If the error persists after scanning, use this FREE program to delete startup entries:

  This utility, which has a knowledge of auto-starting locations of any startup monitor, shows you what programs configured to run at system startup or login and that the entries in the order of processing windows. These programs include those in your startup folder, Run, RunOnce, and other registry keys. You can configure Autoruns to show other locations, including Explorer shell, toolbar extensions, helper objects to the browser, Winlogon notifications, auto and many start-up services even more. Autoruns goes way beyond the MSConfig utility bundled with Windows Me and XP

  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902

  See you soon.

• On startup, I get two error messages. Error loading C:\users\Jack\appdata\lcal\dmptexys.dll the specified module could not be found

  On startup, I get two error messages. Error loading C:\users\Jack\appdata\lcal\dmptexys.dll the specified module could not be found

  This could be caused by malicious software. Your antivirus may have removed part of it or prevent it install completely.

  Run a full scan with your antivirus, download and run Malwarebytes Anti-Malware freehttp://malwarebytes.org/

  To prevent the display of a message run Autoruns http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx . You can look up the references to the file and disable the entries.

• Error loading C:\WINDOWS\ubadamujumuqobo.dll the specified module could not be found

  loading C:\WINDOWS\ubadamujumuqobo.dll the specified module could not be found

  Oh yes, I recommend you either download autoruns and look for the entry of the virus in the long list of items or you run regedit and press contrl + f to search for the string ubadamujumuqobo and delete it. But it can be more risky for you, because you might remove something important. If you find in autoruns, right-click on it and click on see the entry in regedit. Then remove the entry from there. If you can not find in autoruns, make sure you have the skin of microsoft entries in the filter.

  Autoruns

  Regedit:

  Click Start > run > regedit
  OR
  Press the Windows key + r > regedit

  -Alex

• "iphbrbtf.dll the specified module could not be found" error starting

  When you open my computer laptop OS xp, got this message at the opening of service pack 3, I got this error RUNDLL XP loading C:\WINDOWS\system32\iphbrbtf.dll the specified module could not be found.  How can I remove this annoying message?

  It is sometimes easy to get rid of the error message by doing something like disable the startup item in msconfig (if you can still find), but I suggest you fix the problem and difficulty not only the symptom of the problem by simply deleting the startup message.

  I would also not recommend you start digging in the registry to try to find the startup item and remove it unless you have a backup of your system or at least a backup of your registry, because there is no 'Cancel' or 'quit without saving changes' option in regedit.  If you make a mistake, that's all.

  These ideas relieve 'rapid' and sometimes risky of the symptom if they not even work at all, but they can't actually solve the problem.  Also, I'd be suspicious of ideas that begin with the words "try."  You don't need to try things, you need to fix things.  You don't need to try ideas that might work, you must do something that will always work all the time.

  Here are the detailed instructions that protect you and solve your problem in the 'right' way.

  If you do not have a good explanation for the name of the file in a Google search, the chances are good that your system is currently or has been infected by malware.

  A "Cannot find...". ', ' Failed to start..., "Could not load..." ». "Might not work... "" Cannot run ""error loading... ". "or"specific module could not be found"message at startup is usually related to the malware that has been configured to run at startup, but the referenced file has been removed after a malware scan, leaving behind him a startup item or the registry entry pointing to a file that does not exist.

  It might be a removal of malicious software or an application not installed.  The entry may have a curious looking name since it was probably generated at random when the malware was installed. If you search your system for the referenced file, you may not find.

  Windows attempts to load this file but cannot locate because the file has been deleted for most probably during an analysis of the malware. However, an orphaned associate of remainders of startup parameter or registry entry and tells Windows to load the file when you start or connection.

  So you should delete the referenced entry Windows stop trying to load or run the file. It may or may not be included in the registry, but you can find it.  Autoruns (see below) you get the elements no matter where it is.

  You must be sure to solve the problem and not just fix the symptom of the problem by simply relieving your message - system is not a fix (there is a difference).

  If you just locate and uncheck the item in msconfig, which disables the element but does not remove the reference to the element of false starting your computer.   The msconfig program is not a Startup Manager, that's a troubleshooting tool.  Disabling things in msconfig to put an end to the messages and think that your problem is solved is short-sighted and leave behind him a sloppy XP configuration.  Just disable the display of a start-up error message should not count as a 'solution' to the problem.
  If you are comfortable editing the registry, you can find and remove the reference directly from there or remove it using a popular third-party tool called Autoruns.  The problem can always be found in the registry well.
  Before making any changes to your registry by hand or with third-party tools, don't forget to first make a backup of the registry
  . There is no cancellation or exit without saving the option in regedit.
  Here is a link to a popular registry backup tool:
  http://www.SnapFiles.com/get/ERUNT.html
  You can also use the Autoruns to find the element of start remains little matter where he's hiding.  Autoruns does not install anything on your computer.  It will display all startup locations where the reference may be then you can turn it off or remove it completely.  Here is the download link for Autoruns:
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
  Run Autoruns.exe and wait that he at the end of the filling of the list of entries.
  When the Autoruns is finished scanning your system, it will say "Ready" in the lower left corner.  Autoruns can be a little intimidating to first if you have never seen it before because it displays a lot of information.  You are really interested only a few sections.
  The problem is usually to start the system or the user startup entries, then click the connection tab and see if the startup item is there.
  Scroll through the list and look for a boot entry associated files in the error message.
  If you can't find on the connection tab, look in any tab.
  You can also click file, search to search for logon, or any tab for all or part of the name of the element.
  Right-click on the offending entry and choose Remove.  If you are not sure what it is, you can simply turn off (uncheck the entry), reboot, and if the problem is resolved and things work normally and everything works fine, then delete the offending entry.  If you don't see it in Autoruns, you may edit the registry and remove the item from your startup folder it.  Autoruns shall display the same information however.
  Given that your system has or has had an infection, follow up with this:
  Perform scans for malware, and then fix any problems:
  
  No matter what you use for malware protection, follow these steps:

  Download, install, update, and make at least an analysis full (not at the same time) with these free malware detection programs:
  Malwarebytes (MMFA): http://www.malwarebytes.org/products/malwarebytes_free
  SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

  These comprehensive analyses can take some time, but you really need to run.  SAS will probably be just a bunch of Internet tracking cookies, but you can remove them.  Once you have done at least a full analysis, you can do quick scans in the future to save time and save the analyses complete for when you have more time or are really suspicious of an infection of the system.

  They can be uninstalled later if you wish.

  In 1985, there were 11 known computer viruses.  Today, there is more to 1, 122, 311 and the new threats are detected every day.  Always update your virus definitions before running a scan.

  Restart your computer and solve the outstanding issues.

• Start Windows XP problem, error: C:Windows\ecsdlp.dll the specified module could not be found.

  original title:. Error loading windows

  Under XP. Error loading of windows C:Windows\ecsdlp.dll the specified module could not be found. Ditto for C:\Windows\udehukoziye.dll. Ideas?

  Under XP. Error loading of windows C:Windows\ecsdlp.dll the specified module could not be found. Ditto for C:\Windows\udehukoziye.dll. Ideas?

  Your computer was (and still may be) infected with the malware.  Error messages such as those that you have the result when your anti-malware application deletes the active part of the malicious program but fails to remove the entry from the Windows registry used to start the malicious software.

  First of all, download, install, update and scan with these two free utilities:
  MalwareBytes Anti-Malware
  SUPERAntiSpyware

  If after the scans have completed and you have removed a malware that has been found, you get the error messages on a restart, download, install and run Autoruns.  Once the scan is complete Autoruns (bottom left), click the 'Connection' tab and find the names of two files in your error messages (ecsdlp.dll and udehukoziye.dll).  If found, uncheck the box at the left end of the line (you can delete the entry, but this action is not reversible).  If you can't find the name of the file in the connection tab, click the "all" tab, use file > search to find them.

  Once the entries with incorrect file names have been deleted or not, you will get errors at startup upward.

• I get an error, "C:\users\gary\appdata\local\apple\adobe\wrtmnpl.dll the specified module could not be found" on startup.

  It appears to start on the last page of office?
  How to fix or get rid of this coming on all future start-up?

  Original title: run dll X error loading C:\users\gary\appdata\local\apple\adobe\wrtmnpl.dll the specified module could not be found.

  Hello

  Thanks for posting your question in the Microsoft Community Forums.

  You get an error at startup.  It can be difficult when something that is important to you does not work as expected. It's pretty simple and we're here to help you solve the problem. We work as a team and get this sorted out.

  Please answer these questions-

  (1) that you get an error code?

  (2) did you do changes on the computer before the show?

  I would like more information about the issue.

  Method 1-

  Step 1-

  You should check if the problem occurs in Mode without failure.

  See the article-

  http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

  Note: Make sure you connect in Normal Mode after all the troubleshooting steps.

  Proceed to step 2, if the problem does not occur in Mode without failure.

  Step 2-

  I recommend you to perform a clean boot.

  Placing the computer in a boot minimum state helps determine if third-party applications or startup items are causing the problem. You must perform the steps in the article-

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/kb/929135

  Note: You must follow the step 3 of the article to return the computer to a Normal startup after you perform all the troubleshooting steps.

  Check if the problem persists.

  Method 2-

  I would have you scan a System File Checker to verify violations of integrity.

  See the article-

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

  http://support.Microsoft.com/kb/929833

  We know if you need help. We will be happy to help you. We at Microsoft, strive for excellence and provide our customers with the best support.

  Thank you.