Explorer.exe crashes when opening a folder with mkv files.

I did a google search and came up with a friend who had a similar problem.

http://social.answers.Microsoft.com/forums/en-us/w7files/thread/db90c294-05e6-4BBB-9182-a51e55e98349

My problem was the unresolved question (that means third-party programs are not the problem?) so I was wondering how I can fix the problem. For me specifically is not a file of 4 gb, but the files just randomly with mkv in them. I havn't exactly tested to see if it has to deal with the size of the file or not, but I can tell when I open 2 GB files, they work fine. I say this because I can open a file with a mkv which is a little more than 2 GB and explorer.exe not crushed. Here is the info I get from event viewer.

The failing application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aeba271
The failed module name: MSVCR80.dll, version: 8.0.50727.4927, time stamp: 0x4a2752ff
Exception code: 0xc0000005
Offset: 0x000153fe
ID of the process failed: 0xb08
Start time of application vulnerabilities: 0x01cb8dab1162f0e0
The failing application path: C:\Windows\Explorer.EXE
Path of the failing module: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVCR80.dll

Please let me know what I can do to solve this problem.

Hi BlackPhoenix23,

In this thread the poster informed origin as "haali splitter" caused the problem. Looks like some programs non-Microsoft is the origin of the problem. We recommend that you check if a non-Microsoft program is the cause on your computer.

To do this, try the following steps:
a. open the article: http://support.microsoft.com/kb/929135
b. Article, follow "step 1: perform a clean boot" the implementation of these measures will disable all programs not Microsoft currently running on the computer.
c. restart the computer and check if the problem persists.
d. If the problem does not persist in the boot, it means that some programs non-Microsoft is the source of the problem.
e. to find the program that is causing the problem, try "step 2: enable half the services" to "step 6: resolve the problem.
f. Once you find the culprit, check if there is any updates to update or fixes to the program. If you find, install them and check the difference or reinstall the latest program.
g. Article, follow "step 7: reset the computer to start as usual.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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