Explorer Windows crashes a lot!

I just clicked on the "Start" menu and crashed through Windows Explorer. I have Vista SP2 with the latest hardware drivers.

details of the problem:

Problem event name: APPCRASH
Application name: Explorer.EXE
Application version: 6.0.6002.18005
Application timestamp: 49e01da5
Fault Module name: Explorer.EXE
Fault Module Version: 6.0.6002.18005
Timestamp of Module error: 49e01da5
Exception code: c0000005
Exception offset: 0001af08
OS version: 6.0.6002.
Locale ID: 1033 additional information 1: fd00
More information 2: ea6f5fe8924aaa756324d57f87834160
Additional information 3: fd00
Additional information 4: ea6f5fe8924aaa756324d57f87834160
This kind of accident happens often.

Thank you

Hi MaysamSh,

Thank you for writing to Microsoft answers Community Forums.

Have you installed applications, tools, updates, before what happened the first time?

Have you ever run a current virus scanner to scan the system?

Accidents happen also in safe mode?

You can follow the steps in the link below on how to start in safe mode

Start your computer in safe mode


If it works fine in safe mode, it clearly means a third-party program is interfering with your connection. To find the program you need to do a clean boot. Follow the steps below to clean boot procedures.

1. click on start, type msconfig in the search box and press ENTER. (If you are prompted for an administrator password or a confirmation, type the password, or click on continue.)

2. in the general tab, click Selective startup.

3. under Selective startup, clear the check box load startup items.

4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.

5. click on OK.

6. When you are prompted, click on restart.

7 log on to your account.

Test of Windows Explorer.

If the problem does not reappear when your computer is in clean boot mode, a background program probably causes interference. You may need to update the program or uninstall program for this program works. You can try to determine which background program is causing the problem when the computer is in clean boot mode.


To find the process or program to cause follow the beginning steps to enable half of the points of service, in the following article:

How to perform a clean boot procedure to determine if background programs are interfering with a game or a program that you currently use



To restore your Normal startup:

1. click on start, type msconfig in the search box and press ENTER. (If you are prompted for an administrator password or a confirmation, type the password, or click on continue.)

2. in the general tab, click Normal startup.

3. When prompted, click on restart.

I hope this helps.

Let us know if you need more assistance.

Kind regards.

Nicolas Mathieu

Visit ourhttp://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads/ Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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