Explorer Windows had stopped working every time when I open my external hard drive

OT: Hi, please, heeeeeelp!   Every time when I open my external hard drive, windows Explorer had stopped work shows up!
My os is Win7 64 bit

You can open the Action Center under the taskbar > maintenance > view reliability history > view all reported issues

You can right click on some of the mistakes "Stopped working" "Windows Explorer" > view technical details

What are the details of the errors?

Tags: Windows

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    I need to move files on my laptop, but windows crashes Explorer everytime I try this. This also applies when you use an alternative program to explore. It didn't happen last week but regularly spent the last six months. It is now that I need to migrate these files (mainly the images, but also the music and office documents).

    The error in the Event Viewer log States the following: start the application failing application Explorer.EXE, version 6.0.6002.18005, time stamp 0x49e01da5, failed module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, offset 0x02db07e0, process id 0 x 1650 error, time 0x01ca547fd1de6851.

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    Hello

    ·         You receive an error message when you restart the Explorer?

    Method 1:

    You can run a scan on the hard drive to check for errors and repair if there is no performance problem.

    Reference:

    Check a drive for errors

    Method 2:

    Attempts to start in the State of clean boot and check if the problem persists.

    Put your boot system helps determine if third-party applications or startup items are causing the problem. If so, you need to maybe contact the manufacturer of the program for updates or uninstall and reinstall the program.

    See the following article in the Microsoft KB for more information on how to solve a problem by performing a clean boot in Windows Vista or Windows 7:

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    http://support.Microsoft.com/kb/929135

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    I hope you can help, I thought I would ask here first, but I have a feeling that I may just have to wipe the laptop.

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    Fault Module name: umebapuyuqiyuk.dll
    Fault Module Version: 7.0.5.8
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    Exception offset: 00022b 33
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    Additional information 1: fd00
    More information 2: ea6f5fe8924aaa756324d57f87834160
    Additional information 3: fd00
    Additional information 4: ea6f5fe8924aaa756324d57f87834160

    I tried to locate a file called "umebapuyuqiyuk.dll" but I can't, I don't have any idea what it is.

    We hope to help or give me some ideas to try.

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    Pedro.

    Hello

    ·        Since when are you facing this problem?

    ·        Remember to make changes to the computer recently?

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    Step 2: Run the next Fixit and check if it helps.

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