Explorer Windows stopped working when opening a folder

Hello

I get this error "Windows Explorer has stopped working" for the past few months, every time I try to open a particular folder that contains 10-15 .avi files. This folder is located on an external hard drive and when I plugged the hard drive of a computer running XP it's the same thing. It throws this error and gives me 2 options,

1. check online for a solution and restart the program.

2. restart the program.

According to the option that I chose it closes all the windows in the Solution Explorer, and nothing happens.

I tried to copy the file from external hard disk to the local computer and the same thing happens when I try to access it. I don't think that's the problem with my computer as the same thing happens also on the XP machine.

Please suggest what to do.

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Hello

Please check the use of the methods in this troubleshooting and pay special attention to the latest
the link below in BOLD.

----------------------------------------------------

What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
on this machine, including those you have uninstalled (they leave leftovers behind which can cause
strange problems).

----------------------------------------------------

Follow these steps:

Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

Enter this at the command prompt - sfc/scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228

Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

==========================================

After the foregoing:

How to troubleshoot a problem by performing a clean boot in Windows Vista
http://support.Microsoft.com/kb/929135
How to troubleshoot performance issues in Windows Vista
http://support.Microsoft.com/kb/950685

Optimize the performance of Microsoft Windows Vista
http://support.Microsoft.com/kb/959062
To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
reference (if you have a small box at the bottom left - show for all users, then check that).

How to check and change Vista startup programs
http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

A quick check to see that load method 2 is - using MSCONFIG then put a list of
those here.
--------------------------------------------------------------------

Tools that should help you:

Process Explorer - free - find out which files, key of registry and other objects processes have opened.
What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
each process.
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

Autoruns - free - see what programs are configured to start automatically when you start your system
and you log in. Autoruns also shows you the full list of registry and file locations where applications can
Configure auto-start settings.
http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

There are many excellent free tools from Sysinternals
http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

-Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
a program that runs in your Windows startup.
http://www.NirSoft.NET/utils/what_run_in_startup.html

There are many excellent free tools to NirSoft
http://www.NirSoft.NET/utils/index.html

Window Watcher - free - do you know what is running on your computer? Maybe not. The window
Watcher says it all, reporting of any window created by running programs, if the window
is visible or not.
http://www.KarenWare.com/PowerTools/ptwinwatch.asp

Many excellent free tools and an excellent newsletter at Karenware
http://www.KarenWare.com/

===========================================

Vista and Windows 7 updated drivers love then here's how update the most important.

This is my generic how updates of appropriate driver:

This utility, it is easy see which versions are loaded:

-Free - DriverView utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
Description, version, product name, company that created the driver and more.
http://www.NirSoft.NET/utils/DriverView.html

For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
Control Panel - device - Graphics Manager - note the brand and complete model
your video card - double - tab of the driver - write version information. Now, click on update
Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
Uninstall - REBOOT it will refresh the driver stack.

Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
with their own software and drivers and all other main drivers that you have.

Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
each installation.

Always check in the Device Manager - drivers tab to be sure the version you actually install
presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
in particular that) so to install a driver - reboot - check that it is installed and repeat as
necessary.

Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
manually by model.

Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

How to install a device driver in Vista Device Manager
http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
Updates, that leaves about Windows updates but it will not install the drivers that will be generally
older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
get new manually if you wish.

How to disable automatic driver Installation in Windows Vista - drivers
http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

===========================================

Refer to these discussions because many more excellent advice however don't forget to check your antivirus
programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
first.

Problems with the overall speed of the system and performance
http://support.Microsoft.com/GP/slow_windows_performance/en-us

Performance and Maintenance Tips
http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

Explorer Windows stopped working
http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3

Hope these helps.

Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

Tags: Windows

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    To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
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    Many excellent free tools and an excellent newsletter at Karenware
    http://www.KarenWare.com/

    ===========================================

    Vista and Windows 7 updated drivers love then here's how update the most important.

    This is my generic how updates of appropriate driver:

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    -Free - DriverView utility displays the list of all device drivers currently loaded on your system.
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    http://www.NirSoft.NET/utils/DriverView.html

    For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
    Control Panel - device - Graphics Manager - note the brand and complete model
    your video card - double - tab of the driver - write version information. Now, click on update
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    Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
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    Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
    Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
    BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

    Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
    each installation.

    Always check in the Device Manager - drivers tab to be sure the version you actually install
    presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
    in particular that) so to install a driver - reboot - check that it is installed and repeat as
    necessary.

    Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
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    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

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    http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

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    get new manually if you wish.

    How to disable automatic driver Installation in Windows Vista - drivers
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
    http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

    ===========================================

    Refer to these discussions because many more excellent advice however don't forget to check your antivirus
    programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
    first.

    Problems with the overall speed of the system and performance
    http://support.Microsoft.com/GP/slow_windows_performance/en-us

    Performance and Maintenance Tips
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

    Explorer Windows stopped working
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

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    http://support.Microsoft.com/kb/928228

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    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

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    http://support.Microsoft.com/kb/929135
    How to troubleshoot performance issues in Windows Vista
    http://support.Microsoft.com/kb/950685

    Optimize the performance of Microsoft Windows Vista
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    http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

    A quick check to see that load method 2 is - using MSCONFIG then put a list of
    those here.
    --------------------------------------------------------------------

    Tools that should help you:

    Process Explorer - free - find out which files, key of registry and other objects processes have opened.
    What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
    each process.
    http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

    Autoruns - free - see what programs are configured to start automatically when you start your system
    and you log in. Autoruns also shows you the full list of registry and file locations where applications can
    Configure auto-start settings.
    http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
    Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
    http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

    There are many excellent free tools from Sysinternals
    http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

    -Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
    When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
    Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
    a program that runs in your Windows startup.
    http://www.NirSoft.NET/utils/what_run_in_startup.html

    There are many excellent free tools to NirSoft
    http://www.NirSoft.NET/utils/index.html

    Window Watcher - free - do you know what is running on your computer? Maybe not. The window
    Watcher says it all, reporting of any window created by running programs, if the window
    is visible or not.
    http://www.KarenWare.com/PowerTools/ptwinwatch.asp

    Many excellent free tools and an excellent newsletter at Karenware
    http://www.KarenWare.com/

    ===========================================

    Vista and Windows 7 updated drivers love then here's how update the most important.

    This is my generic how updates of appropriate driver:

    This utility, it is easy see which versions are loaded:

    -Free - DriverView utility displays the list of all device drivers currently loaded on your system.
    For each driver in the list, additional useful information is displayed: load address of the driver,
    Description, version, product name, company that created the driver and more.
    http://www.NirSoft.NET/utils/DriverView.html

    For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
    Control Panel - device - Graphics Manager - note the brand and complete model
    your video card - double - tab of the driver - write version information. Now, click on update
    Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
    Uninstall - REBOOT it will refresh the driver stack.

    Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
    with their own software and drivers and all other main drivers that you have.

    Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
    Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
    BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

    Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
    each installation.

    Always check in the Device Manager - drivers tab to be sure the version you actually install
    presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
    in particular that) so to install a driver - reboot - check that it is installed and repeat as
    necessary.

    Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
    manually by model.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    How to install a device driver in Vista Device Manager
    http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

    If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
    Updates, that leaves about Windows updates but it will not install the drivers that will be generally
    older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
    get new manually if you wish.

    How to disable automatic driver Installation in Windows Vista - drivers
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
    http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

    ===========================================

    Refer to these discussions because many more excellent advice however don't forget to check your antivirus
    programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
    first.

    Problems with the overall speed of the system and performance
    http://support.Microsoft.com/GP/slow_windows_performance/en-us

    Performance and Maintenance Tips
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

    Explorer Windows stopped working
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3

    Hope these helps.

  • Problem with Windows Explorer. Explorer Windows stopped working

    Original title: Windows Explorer problem... _ I get the message; Explorer Windows has stopped working. My wifes user account has stopped working all together. __

    Signature of the problem:
    Problem event name: APPCRASH
    Application name: Explorer.EXE
    Application version: 6.1.7600.16450
    Application timestamp: 4aebab8d
    Fault Module name: Explorer.EXE
    Fault Module Version: 6.1.7600.16450
    Timestamp of Module error: 4aebab8d
    Exception code: c000041d
    Exception offset: 000000000002cc2b
    OS version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    Additional information 1: 9 d 35
    More information 2: 9d352eeb48f756eef3e09921a012e0a8
    Additional information 3: ca2c
    Additional information 4: ca2c069770e7f64d60f91ac290056ba5

    Hello

    References to Vista also apply to Windows 7.

    What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
    on this machine, including those you have uninstalled (they leave leftovers behind which can cause
    strange problems).

    ----------------------------------------------------

    Follow these steps:

    Try these to erase corruption and missing/damaged file system repair or replacement.

    Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to fix the system files of Windows 7 with the System File Checker
    http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates in Windows Vista cbs.log
    http://support.Microsoft.com/kb/928228

    Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

    How to run check disk in Windows 7
    http://www.SevenForums.com/tutorials/433-disk-check.html

    ==========================================

    After the foregoing:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or
    Windows 7

    http://support.Microsoft.com/kb/929135

    Use advanced tools to solve performance problems in Windows 7
    http://www.howtogeek.com/HOWTO/6152/use-advanced-tools-to-troubleshoot-performance-problems-in-Windows-7/

    Problems with the overall speed of the system and performance
    http://support.Microsoft.com/default.aspx/GP/slow_windows_performance?p=1

    How to troubleshoot performance issues in Windows Vista
    http://support.Microsoft.com/kb/950685

    Optimize the performance of Microsoft Windows Vista
    http://support.Microsoft.com/kb/959062
    To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
    Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
    reference (if you have a small box at the bottom left - show for all users, then check that).

    How to change, add or remove startup programs in Windows 7
    http://www.SevenForums.com/tutorials/1401-startup-programs-change.html

    A quick check to see that load method 2 is - using MSCONFIG then put a list of
    those here.
    --------------------------------------------------------------------

    Tools that should help you:

    Process Explorer - free - find out which files, key of registry and other objects processes have opened.
    What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
    each process.
    http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

    Autoruns - free - see what programs are configured to start automatically when you start your system
    and you log in. Autoruns also shows you the full list of registry and file locations where applications can
    Configure auto-start settings.
    http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
    Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
    http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

    There are many excellent free tools from Sysinternals
    http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

    -Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
    When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
    Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
    a program that runs in your Windows startup.
    http://www.NirSoft.NET/utils/what_run_in_startup.html

    There are many excellent free tools to NirSoft
    http://www.NirSoft.NET/utils/index.html

    Window Watcher - free - do you know what is running on your computer? Maybe not. The window
    Watcher says it all, reporting of any window created by running programs, if the window
    is visible or not.
    http://www.KarenWare.com/PowerTools/ptwinwatch.asp

    Many excellent free tools and an excellent newsletter at Karenware
    http://www.KarenWare.com/

    ===========================================

    Think about it an absolute must - manually update your drivers.

    Vista and Windows 7 updated drivers love then here's how update the most important.

    This is my generic how updates of appropriate driver:

    This utility, it is easy see which versions are loaded:

    -Free - DriverView utility displays the list of all device drivers currently loaded on your system.
    For each driver in the list, additional useful information is displayed: load address of the driver,
    Description, version, product name, company that created the driver and more.
    http://www.NirSoft.NET/utils/DriverView.html

    For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
    Control Panel - device - Graphics Manager - note the brand and complete model
    your video card - double - tab of the driver - write version information. Now, click on update
    Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
    Uninstall - REBOOT it will refresh the driver stack.

    Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
    with their own software and drivers and all other main drivers that you have.

    Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
    Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
    BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

    Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
    each installation.

    Always check in the Device Manager - drivers tab to be sure the version you actually install
    presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
    in particular that) so to install a driver - reboot - check that it is installed and repeat as
    necessary.

    Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
    manually by model.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    Installation and update of drivers under Windows 7 (updated drivers manually using the methods above
    It is preferable to ensure that the latest drivers from the manufacturer of system and device manufacturers are located)
    http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.html

    If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
    Updates, that leaves about Windows updates but it will not install the drivers that will be generally
    older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
    get new manually if you wish.

    How to disable automatic driver Installation in Windows Vista - drivers
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
    http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

    ===========================================

    Refer to these discussions because many more excellent advice however don't forget to check your antivirus
    programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
    first.

    Problems with the overall speed of the system and performance
    http://support.Microsoft.com/GP/slow_windows_performance/en-us

    Performance and Maintenance Tips
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

    Explorer Windows stopped working
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3

    I hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • Explorer Windows stopped working

    every time I use the computer, this message comes that Explorer windows stopped working, and some files I opened earlier will close.

    What version of Windows are you using?

    Please see sticky as follows:

    Explorer Windows stopped working

  • Explorer Windows stopped working, I can still access the search

    IM lost

    Explorer Windows stopped working, I can still access the search

    Download http://www.nirsoft.net/utils/shexview.html
    Disable all non-microsoft shell extensions (to explore) and reactivate a
    by so this can help.
     
    You can clean clean boot
    http://support.Microsoft.com/kb/331796
     
     
    --
    ..
    --
    "gruvys" wrote in message news: 6e2cb59f-e49c-41da-8ade-8aeffe1ad8a7...
    > Remember - this is a public forum so never post private information such
    > as numbers of mail or telephone!
    >
    > Ideas: im lost
    >
    >
    >
    > a.. You have problems with programs
    > b.. Error messages
    > c.. Recent changes to your computer
    > d.. What you have already tried to solve the problem
    >
     
     
  • Error "Windows explore has stopped working" when you open the file in my documents

    Original title: opening a file in the folder my documents

    Whenever I try to open a file in my documents folder, specifically a CV that I downloaded on a construction site. I get a message that windows Explorer has stopped working?

    Hi dalintn,

    1. What is the file format of the document?

    2. are you able to open documents from other locations?

    3. did you of recent changes on the computer?

    Check if the similar problem persists when you access the document from any other location on the computer.

    Method 1

    This error message can occur if there is some system files corrupted on your computer. I suggest that you run a SFC scan, which would be a system file corrupt on the computer search and replace.

    The analysis may take some time, so be patient. Windows allows to fix corrupt or missing files it finds. If the information of the installation CD is required to fix the problem, you may be asked to insert your Windows Vista installation CD.

    For more information please visit the link below.

    How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

    http://support.Microsoft.com/kb/929833

    Method 2

    If the previous step fails then I would suggest that you do clean boot and check.

    To help resolve the error and other messages, you can start Windows Vista by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

    See the link below to learn more about how to clean boot.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.Microsoft.com/kb/929135

    Reset the computer to start as usual

    When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

    (a) click Start, type msconfig in the search box and press ENTER.

    (b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

    (c) under the general tab, click the Normal startup option, and then click OK.

    (d) when you are prompted to restart the computer, click on restart.

     

    I hope this helps!

    Halima S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • EXPLORER WINDOWS STOPPED WORKING [NOW WHEN MY COMPUTER LOADED UP, ALL I SEE IS A SCREEN BLACK, NO ICON, NO MENU START, NOTHING] _

    I RECEIVED A MESSAGE "WINDOWS EXPLORER HAS STOPPED WORKING" [NOW WHEN MY COMPUTER LOAD UPWARD, ALL WHAT I SEE IS A SCREEN BLACK, NO ICON, NO MENU START, NO WALLPAPER, NOTHING].

    AFTER A REBOOT, I GOT A MESSAGE "PROJECT WINDOW HAS STOPPED WORKING. A PROBLEM CAUSED THE PROGRAM TO STOP WORKING CORRECTLY. THE WINDOW CLOSE THE PROGRAM AND NOTIFY YOU IF A SOLUTION IS AVAILABLE. "AFTER HAVING CLICKED ON THE MESSAGE HE OPENED THE WINDOW UPDATE,.

    I TRY THE WINDOW UPDATE, I THINK THAT THE UPDATE FOR WINDOWS VISTA SERVICE PACK 2, BUT HE HAS JUST SAY PREPARES TO INSTALL THE UPDATE AND RUNNING IT FOR HOURS, BUT NEVER INSTALL THE UPDATE.

    IT OF THE ONLY SOLUTION WINDOW SHOWEVED FOR ME, IS THERE ANY OTHER SOLUTION TO MY PROBLEM?

    Thank you

    OH I JUST ACCESSED INTERNET EXPLORER, CONTROL PANEL, MY COMPUTER WITH DELL DOCK FOLDER. DELL DOCK IS THE ONLY PROGRAM RUNNING. MY OFFICE IS STILL IS NOT RUNNING. MENU START, THE ICONS, THE WALL PAPER STILL DOES NOT WORK. I STILL HAVE BLACK SCREEN.
    I TRIED THE SYSTEM RESTORE, BUT IT FAILED. I HAVVE MY BLACK SCREEN PROBLEM.

    Andy1502_a,
    If you haven't tried the "last known good configuration" among the Advanced startup options then do that first.  If this does not help, you must run the System File Checker to search for possible system problems.  Then, you must run the upgrade from the system tool and then see if you are able to run the SP2 update.   Mike - Engineer Support Microsoft Answers
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Windows 7 error: "Windows Explorer has stopped working" when you try to connect to network shares.

    I recently installed Windows 7 Ultimate on my laptop - clean, no upgrade. It's in the CARDS and not a copy of the beta version. When I try to connect to a network share, I get an error. "Windows Explorer has stopped working". If I go to start > run and type in \\servername\users, I'm prompted credentials. I enter domainname\administrator, then the password, as soon as I get an error message indicating that "Windows Explorer has stopped working" then by «Windows Explorer restarts...» "and then refreshes the screen. If I open computer > network > Servername, I invite myself again for credentials, but get the same message. The name of username/password combo does not seem to make a difference.

    An additional singularity, I went to control panel > "Backup of your computer", and when I was invited to a network location back up my system, I gave him the same set of location and network credential and the system have been successfully saved to the network drive.

    Press Win Logo key + R, type: fsmgmt.msc

    You see your own actions?

    If so, open the credentials manager in Control Panel and look for an entry like your network logon. Delete who can clear up.

    Messages rating helps other users

    Mark L. Ferguson MS - MVP

  • SE error message "Windows Explorer has stopped working" when you try to search for document files

    Original title: C:\Windows\Microsoft.NET\Framework64\v2.0.50727

    When I'm looking for my document folders all of a sudden, a window pops up saying: windows Explorer has stopped working, then it restarts my computer, I followed to DW20.exe and my friend told me to try and rename it but for some reason any he used to let me. This is a recurring problem and is extremely frustrating!

    Please help me

    Hello

    Were there any changes (hardware or software) to the computer before the show?

    Perform the steps from the link below and see if it helps.

    Error: Windows Explorer has stopped working

    Note 1 : when you perform the clean boot, then follow step 7 to reset the computer to start as usual after the boot process.

    Note 2: Make a backup of all your data on an external drive before you perform an upgrade in-place, as this could result in loss of data.

    Hope this information helps.

  • Explorer Windows stopped working - clean Vista install

    Can someone help me please?  I installed Vista (clean install) on my desk.  It installed and rebooted, finished stage performance, was asked to choose a user name, the name of the computer and the theme.  While he was in my office - I received the Windows Explorer has stopped working error.  I have no 3rd party software installed because I just installed Vista.  Here are the details of the problem:

    Name problem: APPCRASH
    Application name: Explorer. EXE
    Application version: 6.0.6000.16386
    Application timestamp: 4549b 091
    Fault Module name: Explorer. EXE
    Fault Module Version: 6.0.6000.16386
    Timestamp of Module error: 4549b 091
    Exception code: c0000005
    Exception offset: 0000b 663
    OS version: 6.0.6000.2.0.0.768.2882382797
    Locale ID: 1033
    Additional information 1: 8 d 13
    More information 2: cdca9b1d21d12b77d84f02df48e34311
    Additional information 3: 8 d 13
    Additional information 4: cdca9b1d21d12b77d84f02df48e34311

    Any help would be really appreciated!  Thank you!

    kbrowne,

    This is a mistake of repetition or was it an appearance of time? If so run Windows Update (click Start Pearl-> click on all programs-> Windows Update-click-> click on check the updates), that solves the error message? If it does not continue:

    You run your installation from disc retail or manufacturer / recovery partition? Any changes since your last installation material?

    Please provide your computer make and model number, so that we can check the possible updates.

    ------------------------------

    First, run the System File Checker utility:

    To determine if the problem you are experiencing is caused by one or more system files that are used by Windows Vista, run the System File Checker tool. The System File Checker tool analyzes the system files and replaces incorrect versions of system files by using the correct versions.

    To run the System File Checker tool, follow these steps:

    1. Click Start and type cmd in the box start the search.
    2. Right click on cmd in the list programs, and then click Run as administrator. If you are prompted for an administrator password or a confirmation, type your password or click on continue
    3. To order invites, the following line and press ENTER: sfc/scannow
    4. When the analysis is complete, test to see if the problem you are experiencing is resolved.

    --------------------------------------

    Next time you get this message do the following:

    1. Click Windows Logo (start)-> to the type of research - start Event Viewer, press ENTER. If you are prompted for an administrator password or a confirmation, type your password or click on continue.
    2. The event viewer is now open, in the left pane expand Windows Logs, select Application.
    3. In the right pane you will see a list of events, look for a red Logo with the error and a Source of explorer.exe, double-click it to open it.
    4. Click on copy, then paste (press CTRL + V on your keyboard), results in your response.
    5. Close the event viewer.

    Let us know your result so that we can help you.

    Rami
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

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