Extended warranty - details?

I have a laptop Dell XPS 15 9530.

At 10 months, the processor and the motherboard has begun to fail. I will not go into history, pulled out of the terrible customer service received by Dell, as everyone knows that Dell offers the ultimate in bad customer service in the COMPUTER world. It is fixed, but I'm worried it will fail again and my warranty is this month.

I contacted the support to get a quote for an extended warranty but they nor none of the support conversation have yet to give me a website or pdf document or details of the contract Warranty complete.

Does anyone have an idea where I can find full extensive details of the guarantee (if possible, specifically for the New Zealand)? I would be very happy.

megan76

Hi cindy,.

Thanks for your efforts. I really appreciate it. I talked to a total of 9 different Dell representatives now and have not made much progress.

Hi Megan,

I found a rep who can help you.  Could you please send me your private contact information by clicking on my name in blue, then on the next page, click the link that says send private message.

Please include your name, address, phone, serial number and all customer number or order you have.  Thank you.

Kind regards
Robert

Tags: Dell Products

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