Extension mobility / CAD issue: "You cannot connect because the phone is compatible IPV6"... help please.

Hi all

I'm having a problem with the mobility of the extension and CAD.

UCCX 8.0.2.10000 - 41

8.0.2.40000 - 1 CUCM

CAD 8.0 (2)

Phone: 7945G (configured according to other phones no 'contact center' of society, but not 'line' unaffected - want them purely for Contact Center users to connect to their posts)

When the user logs in the phone itself, there is no question at this point.

When the user goes to sign in CAD, they are presented with the following error:

"You cannot connect because the phone is IPV6. IPv6 compatible phones are not compatible with CAD. »

Workaround is to unlock (settings > * #) Network Configuration on the config of IPV6 phone and physical removal.

Settings > * # > 2 (Network Configuration) > 2 (Configuration IPv6) > button 'more' > 'Clear' button > it presents 'clear IPv6 network settings '.

The user can then successfully connect to the CSA.

The problem is that, after his shift, the user logs on to the phone, then when they log in again, the question is again presented and the 'workaround' to manually remove the IPv6 configuration out of the phone must be done all over again (and each time after that too). Arrrrg.

I also noticed that in CUCM > devices > Device Settings > Commond Device Configuration > find > my CDC > the IP address Mode IS set to "IPV4 and IPV6.

A test, I've changed that to "IPV4" only

User logged off phone, phone rebooted, logged in user, has attempted to connect to CAD, same problem. No change! Ahh some more!

Finally, I discovered an alternative (to avoid the issue and the previous workaround)... CUCM, I put devices > phone > find > select > sub-heading ("phone Configuration') 'Extension Information' >"Logout profile"profile of mobility of users and then we do NOT have the issue. Phone restarted, connected, do not connect you, tried all the different States - everything works fine now.

I also found that by setting up a 'line' on the device - the problem is also solved.

HOWEVER, I don't really want to specify a line configured to the individual if possible phones or mobility of the specific user profile.

Is it possible to avoid this? What Miss me to avoid specifying a line or a profile on your phone?

See you soon,.

Brett

Post edited by: Brett Hanson (in the message original, I've specified only the version 8.0.2 as version - to make this discussion more relevant, I just put in the details of the full versions we ran when the issue was present.) CAD, except that I don't remember what version it was then).

Hi Brett,

I saw something similar once I installed UCCX 8.x to a customer.

Workaround there had to be a SU installed on the UCCX.

If it helps,

Kind regards

Juan

Tags: Cisco Support

Similar Questions

  • You cannot connect because the logon method, you use is not allowed on this computer. Please, see your network administrator for more information.

    Whenever I enter my correct password in my windows account it rejects a message and it comes up saying: "you cannot connect because the logon method, you use is not allowed on this computer." See your network administrator for more information. "I can't seem to be able to enable or disable anything because the profile I'm using on my computer is the profile of"Guest ".

    Karima,

    Applicable to Windows 7.

    The following steps require administrator credentials.

    • Use the Windows + R or "Run" in the start menu, then type gpedit.msc.
    • Navigate to Computer Configuration > Windows settings > local policies > user rights assignment > consider all policies "prohibit the newspaper on" to check if your guest account is listed. Remove account from the list, and you should be fine to continue using your guest profile.

    Good luck.

    James

  • I'm unable to connect to Microsoft Lync. "Cannot connect because the server is temporarily unavailable."

    original title: Microsoft Lync

    Unable to connect to Lync

    Cannot connect because the server is temporarily unavailable.
    If the problem persists, contact the support team.

    Well, given that the server is temporarily unavailable, you cannot connect. If you wish to contact the support team, you contact the Lync support team. Nothing to do with this forum.

  • You cannot connect to the Internet after connect you to a VPN server

    I have the same problem as described in http://support.microsoft.com/kb/317025/en-us
    In my case I am connected to the VPN (PPTP), which is implemented on a router (so no need for a computer is always on). When connecting to the VPN using the "connect to a network" in the network and sharing Center, my all internet traffic through the VPN. Instead, I need just to some programs to connect via VPN.
    Does anyone have a solution for Win7 Pro 64-bit?

    See you soon.

    Hi Zagato,

    The question you posted would be better suited to the TechNet community. Send the query in the link.
    Hope this information helps.
  • Unstable AE after rendering, have to start cold computer because the system becomes unstable. Help please!

    Hello world.

    I have a laptop Intel i7 Toshiba Qosmio with 12 GB of RAM, a 3 GB Nvidia graphics card.  Two 750 GB HARD drives.  Windows 7 64 bit Home Premium edition.

    I had to convert a video (in AE) of my camcorder Sony QuickTime then moka he could follow.  The file size was 12 GB.  I motion tracking with Mocha video 3000 frames have been followed.  I have completed my project and when I go to make it takes about 15 or more minutes to return, but after the rendering of the entire system is completely unstable and requires a cold start.  It makes the video fine, but the computer is unstable.

    I was looking at the use of the RAM then that rendered and he used only about 15% of the 9 GB allocated for AE.

    AE CS6 version 11.0.4

    Can someone help me with this?  I uninstalled AE and reinstalled and there are always the same.  I have a small project, no less important than a case and it preformed fine. No problems.

    Is the size of the files of great for AE?  Could the movement followed with Mocha be a factor in the stability of EI?

    No idea which continues, please help me.

    Thank you.

    I think I solved it.  I created the new exact replica of my project that makes the computer unstable.  I made it another 2 times, it takes 3 minutes and the computer is 100% stable.

    So I think that the old project was corrupt or something because the new double that works perfectly.

    So I call it answered.  Thanks for all help, much appreciated.

    Ron

  • Cannot connect to the local file and print when the domain controller is not available because the network connection

    Hi all
    Having problems for local users, connection to a file and print server in one of my satellite offices.
    When my t1 connection is disrupted (problem of local carrier) my users when the connection is down to connect to the file room and print and always have access to their files and the local printer.
    The domain controller is off site in my main office.
    Environment:
    All local desktop clients are windows machines 7.
    Printing and local file is a windows 2003 server.
    DC is window 2008
    Note that we recently changed all 2003 to all domain controllers the PDC 2008, suspect that it may cause the problem, but just cannot know where it track.
    Any help or thoughts would be appreciated.
    Thank you

    Hello trj'hwma,

    Thank you for the question!

    It's discouraging to know that have problems you with the local file and print. As I understand well you cannot connect to the local file and print when the domain controller is not available because the network connection.

    The question you posted would be better suited in the TechNet Forums. I would recommend posting your query in the TechNet Forums. You can follow the link to your question:

    Windows 7 IT Pro category

    Answer to us if you have problems with the local files and print or any other issue of Windows, and I'd be happy to help you again and try to correct the problem as soon as possible.

    Good day!

    Hope this information helps.

  • The blackBerry Smartphones No. MMS option and cannot connect to the application server

    Good evening

    For some reason any I can not receive or send MMS on my Blackberry 9520 Storm 2. I still do not see the ability to send a picture as a text when I go on my photos. I don't know if it's the phone or my provider. I have my 9520 unlocked on AT & T with a package data unlimited talk and text unlimited. I tried to have photos I was sent as well, but it was also no chance that I NEVER received a text.

    The second problem I have is that I can't access the Blackberry App Store. Try whenever I have it says that it cannot connect to the server.

    Any help?

    Edit: The problem of the App Store is no longer present (off the network and turned it back), but the MMS problem is still present.

    Hello!

    I suggest the following:

    (1) registry HRT

    • Homescreen > Options > Advanced Options > host Routing Table > BBKey (it matter little what line is current) > sign up now

    (2) Service reference books

    • KB02830 Send the directories for the BlackBerry Internet Service

    (3) restart to take batt

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! But, the fact that you can't do SMS or MMS seems to indicate that they are not part of your plan service provider - that is why, if the above does not help, then contact them to see if you who are on your plan on their part.

    Good luck and let us know!

  • Error - Windows cannot login because your profile cannot be loaded. Check that you are connected to the network and that your network is working properly. Unable to log-in to the guest account

    Original title: problem: Guest account does not work even after activation due to profile problems.

    After you activate the guest on this system account tries to log in under this account to fail with the message "Failed to load the user profile". According to the information I found online about this error, I checked HKLM\Software\Microsoft\Windows NT\CurrentVersion\ProfileList to see if a key exists since comments (it isn't). I also checked the Windows application log and found the following entries:

    • Windows cannot copy file C:\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm to the C:\Users\Guest\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm location. This error can be caused by network problems or insufficient security rights.

      DETAIL - access is denied.

    • Windows cannot find the local profile and connects you with a temporary profile. Changes to this profile will be lost when you close the session
    • Windows cannot copy file C:\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm to the C:\Users\TEMP\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm location. This error can be caused by network problems or insufficient security rights.

      DETAIL - access is denied.

    • Windows is unable to login because your profile cannot be loaded. Check that you are connected to the network and that your network is working properly.

      RETAIL - only part of a query ReadProcessMemory or WriteProcessMemory was completed.

    The path of the C:\Users\TEMP does not exist, and the sqm file specified does not deny entries in its ACL, just full control to the SYSTEM, LOCAL SERVICE, my admin account and the Administrators group.

    I'm running Windows 7 Ultimate x 64 edition.

    Christopher S. Charabaruk

    Well guys,.

    The simplest solution is to read what the error.

    "Cannot copy file C:\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm"

    I tried a lot of suggestion, but delete the file crazy and that's all working again.

    Beter first remove windows live as well. I only have the first and received the message that something is wong with the installation.

    Hope this has been helpful.

    Commander Paul

  • An FTP error occurred - cannot connect to the host. Maximum number of users reached or not authorized to make the connection because of local firewall blocks FTP data

    For days now, I have tried every index in the book simply download a page Web of DW CC. I get this error no matter what I do. I asked the server administrator to check. GoLive CS2 works perfectly with the same information to the ftp server. But I wanted to pass to CC... It seems the problem and this error message is well known, there are lots of places of in-depth discussions. With so many variables and so many simple solution, which seems a matter of luck if it works or not, simply download your page.

    There are two different questions:

    1. Dreamweaver cannot connect to your site by FTP, but may of FileZilla.
    2. Uploaded by FileZilla pages are not displayed.

    Assuming that the files downloaded by FileZilla are correct root folder, the second question is the result of your being not properly propagated via DNS servers domain name. It could also have an impact on the first question (Dreamweaver cannot connect because it can't find the correct server).

    You should contact your hosting and Network Solutions company (where you have registered the domain name) to ensure that the correct name servers have increased to oyafilm.com. Until this issue is resolved, it is impossible to untangle why Dreamweaver cannot connect.

  • "How can I fix the iCloud" you cannot connect at this time "error?

    I noticed that I was not able to view my use iCloud on my MacBook Pro. To try to solve the problem, I registered on iCloud, but now I'm more able to sign in - it displays you cannot connect at this time. Try to connect again. In addition, I was not able to install anything from the App Store for about a day because it asks me my Apple ID and password and perpetually displays the activity indicator:

    Playlists and iCloud tabs are not sync between my Mac and iPhone 6 s either. Strangely, Messages and FaceTime are signed in and it works properly.

    So far, I tried to remove my iCloud Keychain password and delete the folder ~/Library/Application Support/iCloud/accounts - both without success.

    I wanted to create a new Apple ID to test a fresh user, however, create Apple ID link is grayed out and unclickable:

    To summarize:

    1. I can not connect on my iCloud account.
    2. Playlists and iCloud tabs are not synchronized.
    3. I can't download anything from the App Store.
    4. I'm not able to create a new Apple ID from my Mac.
    5. Messages and FaceTime are not affected and are still connected.
    6. I tried to remove my iCloud Keychain entry and folder in account iCloud, without success.

    What else can I try? I haven't installed any antivirus software and know that I have not downloaded something fishy to cause a virus problem or malware.

    Try to create a new ID here.

    Apple ID - create

  • Cannot connect because windows 7 does not recognizse my profile

    Original title: Mr. Wall

    Cannot connect because windows 7 does not recognizse my profile

    Hello

    References to Vista also apply to Windows 7.

    You can try to fix it with Safe Mode - repeatedly press F8 as you bootup. Safe Mode ADMINISTRATOR account has no password by default (unless someone has changed the password so it should be available).

    Some programs such as the Google Updater (if you added the toolbar Google, Chrome or Google Earth) has been known to cause this problem.

    Error message when you log a computer Windows Vista-based or Windows 7 by using a temporary profile: "the user profile Service has no logon. Unable to load the user profile.
    http://support.Microsoft.com/kb/947215

    Difficulty "the user profile Service has no logon. User profile cannot be loaded. "Error in Windows 7
    http://www.SevenForums.com/tutorials/186131-user-profile-service-failed-logon-user-profile-cannot-loaded.html

    How to fix error "your user profile was not loaded correctly! You have logged on with a temporary profile. "in Vista & Windows 7.
    http://www.Vistax64.com/tutorials/135858-user-profile-error-logged-temporary-profile.html

    BE VERY CAREFUL IF YOU USE THIS ONE:

    DO NOT USE THE ACCOUNT HIDDEN ON A DAILY BASIS! If it corrupts you are TOAST.

    How to enable or disable the built-in Windows 7 Administrator account
    http://www.SevenForums.com/tutorials/507-built-administrator-account-enable-disable.html

    Use the hidden administrator account to lower your user account APPLY / OK and then lift it to ADMIN. This allows clear of corruption. Do the same for other accounts if necessary after following the above message.

    You can use the hidden - administrator account to make another account as an ADMINISTRATOR with the same password (or two with the same password) to use a test or fix the other.

    You can run the Admin account hidden from the prompt by if necessary.

    How Boot for Windows 7 System Recovery Options or use a Windows 7 boot disk.
    http://www.SevenForums.com/tutorials/668-system-recovery-options.html

    What are the system recovery options in Windows 7?
    http://Windows.Microsoft.com/en-us/Windows7/what-are-the-system-recovery-options-in-Windows-7

    How to create a Windows 7 system repair disc
    http://www.SevenForums.com/tutorials/2083-system-repair-disc-create.html

    If you cannot access your old account, you can still use an Admin to migrate to another (remember to always leave an Admin who is not used except for testing and difficulty account).

    Difficulty of a corrupted user profile
    http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile

    I hope this helps.
    --------------------------------------------------------------------------------------------
    Rob Brown - Microsoft MVP<- profile="" -="" windows="" experience :="" bicycle="" -="" mark="" twain="" said="" it="">

  • Store Windows unable to download 'we cannot connect to the service you need right now. " Check your network connection or try this later.

    Whenever I try to download an app of any kind on the Windows (games, news or social applications) store I get an error message saying it is unable to download or try again later, this happened last week, & it worries me because I am not allowed to download applications. He said: "we cannot connect to the service you need right now. "Check your network connection or try this later. If anyone can solve this problem for me, it would be a great relief.

    Original title: Windows Store-downloads

    Try the troubleshooting steps below after completing the methods provided by Vinodh.V

    Method 1: Make sure that the Date and the time is accurate

    Open quick run (Windows key + R)
    Type timedate.cpl , and then click OK
    Click the Internet time tab

    Click change settings

    Click update now , and then click OK once the time is Sync

    Method 2: The problem may be caused by the Proxy settings

    If you use a Proxy

    Press the Windows key + X to open the Menu power user
    Click prompt (admin)
    Of that type the below command and press enter

    netsh winhttp import proxy source = ie

    If this does not work, you can reset the proxy settings using below command

    netsh winhttp reset proxy

    3:Fix Windows Update method

    Running Windows Update troubleshooting tool can solve some problems.

    Open Control Panel

    Click on find and fix problems under system and security in category view (or) click on Troubleshooting if you have large icons or small icons view

    Select the fixed problems with Windows update.

    Select Next and then click Finish when the process is complete

    Method 4: Search for the latest Windows updates

    Open quick run (Windows key + R)
    Type wuapp , and then click OK
    Click check updates
    Download and install all pending updates.
    Restart the computer

    Method 4: perform the Scan SFC

    Press the Windows key + X to open the Menu power user
    Click prompt (admin)
    Type in the command, and then press on enter

    SFC/scannow

    Method 5: Upgrade to the Local account and switch it to the Microsoft account

    To switch to local accounts

    Press the Windows key + C to open the bar of charms
    Click settings
    Click change PC settings
    Click USERS or accounts
    Click on your account
    Click Disconnect
    Enter the current user password and click Next
    Click sign out and finishing
    Log on to the user account

    To switch to the Microsoft account

    Press the Windows key + C to open the bar of charms
    Click settings
    Click change PC settings
    Click USERS or accounts
    Click to connect to a Microsoft account
    Enter the current password
    Enter the password of the Microsoft account and click Next
    Click switch

  • Unable to connect to the hotmail account in Mail app Error: you cannot connect this account more features of

    Hello
    I'm unable to connect my windows for Mail app account and perspectives 2013
    Error: you cannot connect this account with more features. First remove another device with help or your Internet service provider or system administrator.

    There is a known issue of 2013 Outlook triggers this error.  See

    http://answers.Microsoft.com/en-us/windowslive/Forum/mail-sync/im-getting-error-too-many-devices-syncing-with/7f63d4d7-a2b8-40Cf-88e9-1bf60069eb14

  • How can I fix it? "Money cannot connect to the store purchases.   If you have any firewall software, make sure it has been set to allow communication on port 443.

    This message p [ops upward when I run iTunes]

    Money cannot connect to the store purchases.

    If you have any firewall software, make sure it has been set to allow communication on port 443.

    How can I fix it?

    me too... same problem... just started

    iTunes can't connect to the store purchases.

    If you have any firewall software, make sure it has been set to allow communication on port 443.

    MacBook Pro, osx el cap 10.11.1, itunes 12.3.1.23

  • We cannot connect to Hotmail right now. Please make sure that you are connected to the Internet and try again in xp

    every time when it is open to the top IE 8 in what concerns some page open then always comes error problems... We cannot connect to Hotmail right now. Please make sure that you are connected to the internet and try again?

    my internet still works fine and no problem, but it the site themselves.

    You will find support for Windows Live Hotmail in these forums: http://windowslivehelp.com/forums.aspx?productid=1

Maybe you are looking for