External CD burner does not recognize blank CD

I have a new CD/DVD of Memorex burner that plays very well the prerecorded CD, but when I put in a blank CD - it seems that the blank CD is not recognized.  I've been reviewing newspaper and I see no evidence of an error.  The default current behavior when you insert a blank CD should be to open iTunes.  The focus to Itunes, but nothing else happens.  In addition, the CD does not appear in the Finder or on the desktop.  Once the CD is inserted into the optical drive, the unit eject button works like.  (It works well with prerecorded CD)  The only way to eject a blank CD's either reboot the computer or open the disk utility program and eject it from there.  Disk utility seems to be the only application that knows the blank CD - although he pointed out that the capacity is 0 KB and is unitialized, and partition map and the Smart function are indicated as 'not supported '. I tried with two different brands of CDR and get the same problem.

Note that I have this problem on two new Imacs. The first is a machine of retina 27 "with 16 GB of RAM and hard drive with more than 2 TB of space remaining.  The other machine is an iMac 21 non-retinienne "with 8 GB of RAM and about 500 GB left on the hard drive.  Both machines are running El Capitan.

It is the 2nd optical drive Memorex who gave me this problem.  I returned the 1st under warranty and has just received the replacement by mail unit this morning.  I contacted the technical support Apple, which were very nice. They took me through a SMC reset, but this has no effect.  Apart from them, they had no indication as to what was causing the problem.  I thought that I would try to write to you, geniuses.  Any ideas?  Thanks in advance.

-david

Contact Memorex. I think that you have to go back and buy something else that actually works with a Mac. 2 units in a row with the same failure seems unlikely. It is more likely that they are simple not compatible.

Tags: Mac

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